Join our Cape Town office

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal and Fanatics visit www.impact.com.

Your Role at impact.com:

impact.com powers the partnership economy, helping brands and partners grow revenue through a modern SaaS platform used by thousands of companies globally. We're investing heavily in our data capabilities, and this role sits at the centre of how data powers our operations.We're looking for a Data Analytics Manager to build and scale our centralized analytics function. This is a senior player-coach role: you'll stay hands-on with deep analytical work while leading and developing a high-performing team of analysts. You'll shape the operating model, not just execute someone else's playbook. As Data Analytics Manager, you'll own the quality, consistency, and strategic impact of all analytical work produced by the Data Analyst team. You'll establish value-stream-aligned engagement patterns, drive Looker adoption and self-service maturity, and build analytical excellence through rigorous methodology, experimentation frameworks, and mentorship. You'll work on a modern cloud stack (BigQuery, dbt, Looker) with strong support from Analytics Engineering, who own the data platform and semantic layer. This role reports directly into senior leadership, with real visibility into how your work shapes company strategy. Our ideal candidate has deep analytical expertise, a track record of building teams, and the energy to create structure where little exists. This role is for someone who wants to build an analytics function that drives real business outcomes.

What You'll Do:

• Lead, mentor, and develop a team of data analysts, establishing clear career pathways, skill development priorities, and performance expectations.
• Establish and drive a value-stream-aligned operating model, ensuring analysts are embedded with business teams and delivering consistent, high-quality insights.
• Own analytical methodology and standards: how analysts approach problems, structure analyses, document work, and communicate insights.
• Drive Looker adoption and self-service analytics across the organisation, including governance frameworks, training cadences, and enablement materials.
• Partner closely with business stakeholders across operations, finance, marketing, product, and customer success to translate strategic questions into data-driven Recommendations.
• Build and maintain analytical frameworks, templates, and repeatable patterns for KPI design, insight narratives, and measurement reporting.
• Define and govern experimentation frameworks, covering A/B testing, causal inference approaches, and impact evaluation.
• Dig into complex, large-scale datasets using SQL, BigQuery, Looker, and Python to surface patterns, trends, and strategic opportunities.
• Collaborate with Analytics Engineering and Data Platform Engineering on semantic layer design, data quality, and pipeline improvements.
• Manage analyst capacity allocation and prioritisation across value streams within agreed engagement frameworks.

What You Have:

• 7+ years of experience in data analysis, business intelligence, or analytics, including 2+ years in a team leadership or management role
• Strong hands-on technical skills in SQL, Python or R, and modern BI tools (Looker, Tableau, or Power BI)
• Proven experience building and scaling analytics teams and establishing analytical methodologies and standards
• Deep understanding of statistical methods, experimentation design, causal inference, and forecasting
• Experience with Google Cloud Platform, BigQuery, and cloud-native analytics tools
• Strong track record of partnering with business stakeholders to translate questions into actionable recommendations
• Experience designing and driving self-service analytics and BI adoption initiatives
• Excellent communication and storytelling skills, with the ability to translate complex findings for both technical and executive audiences
• Experience with data visualisation best practices and dashboard design
• Strong people management skills: coaching, mentorship, performance management, and career development
• Experience delivering analytical outcomes in a scaling SaaS environment with competing priorities across multiple business functions

Nice to Have:

• Bachelor's or Master's degree in Mathematics, Statistics, Economics, Computer Science, or a related field (or equivalent practical experience)
• Experience with product analytics concepts: cohort analysis, retention curves, user segmentation, and feature adoption measurement
• Familiarity with product analytics tooling (Amplitude, Mixpanel, or similar via SQL)
• Experience in the digital marketing technology or partnership/affiliate industry
• Comfort with ambiguity in data definitions and business logic, particularly in build-from-scratch environments
• Exposure to dbt or semantic layer tooling

Benefits:

• Hybrid, Casual work environment
• Responsible PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

• Primary caregiver leave
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursementsTechnology stipent
• Mental  Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage 

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Your Role at impact.com:

impact.com's Analytics Data Platform processes terabyte-scale data for one of the world's leading partnership SaaS platforms, covering the full lifecycle from ingestion to governed access.

We're looking for a technical people leader to own and grow the Data Platform Engineering team, while driving the architecture, reliability, and evolution of impact.com's Analytics Data Platform. This is a senior player-coach role: you'll combine hands-on technical leadership with direct people management, building a high-performing team, owning delivery, and shaping platform strategy. Expect to spend roughly 40% hands-on and 60% on leadership, people, and delivery, shifting as the team matures. You'll be accountable for both the team's output and its people, ensuring engineers are supported, challenged, and growing.

As Team Lead for Data Platform Engineering, you'll work across the full data ecosystem (ingestion, processing, storage, orchestration, access, and governance) using technologies like Scala, Python, Google Cloud Dataproc, BigQuery, and Airflow. You'll shape the operating model for the team, establish engineering standards, and drive platform strategy. This role is levelled at Senior/Staff Engineer on the engineering management track and reports to the Director of Advanced Analytics. The position is based in Cape Town, hybrid, with one day per week in office.

Data Platform Engineering is one of four sub-teams within the Data Analytics Group (DAG). DPE owns ingestion, infrastructure, orchestration, and platform services. Analytics Engineering owns the dbt transformation layer and semantic layer. Data Analytics owns reporting and insights. Data Product Management owns product roadmaps and governance processes. You'll partner closely with all three, but won't own dbt models, reporting, or product prioritisation directly.

Our ideal candidate combines distributed systems expertise with proven people leadership. Someone who can make architecture decisions, run a team, and translate platform trade-offs into business language. This role is for someone who wants to build both a platform and a team, not just maintain what exists.

What you'll inherit:

The platform has strong foundations: Scala/Spark pipelines processing TB-scale data, 37+ Fivetran connectors, Airflow on Astronomer for orchestration, a mature dbt-based transformation layer, and BigQuery as the core analytical warehouse. Databricks is part of the current stack but is being transitioned off in favour of Dataproc and BigQuery-native patterns. What's greenfield: governance frameworks, data contracts, SLOs/SLAs, observability, cost management, and data quality monitoring. You'll build the team that delivers on these opportunities.

What you'll do:

• Build and run a team of data platform engineers: set direction, remove blockers, give honest feedback, and make sure people are growing in their careers.
• Create an environment where engineers do their best work: high trust, high standards, low friction.
• Turn platform strategy into a delivery plan the team can actually execute: sequence the work, balance new builds against keeping the lights on, and make the trade-offs visible.
• Own capacity and priorities across the team. Keep cross-team dependencies from becoming bottlenecks.
• Lead platform architecture decisions, design reviews, and cross-org technical coordination, defining and promoting architectural patterns, standards, and guidelines.
• Design and implement scalable pipelines using Scala, Python, and distributed frameworks (Spark on Dataproc) processing TB-scale data. Lead the migration off Databricks onto Dataproc and BigQuery-native patterns.
• Establish platform reliability practices: define SLOs/SLAs, build incident management and response processes, and drive systemic improvements across pipeline and infrastructure operations.
• Design and maintain core platform services (Dataproc clusters, BigQuery datasets, Cloud Storage) and optimise platform performance and cost at scale.
• Build and operationalise data governance, security, and compliance capabilities, including data contracts, access controls, and audit logging. Many of these practices are greenfield; you will be building them from scratch.
• Define and evolve team rituals, operating cadences, and engineering standards: code review norms, documentation practices, on-call fairness, and knowledge sharing.
• Represent the team to senior leadership and act as the single point of accountability for the team's commitments to cross-functional partners (analytics engineering, data analytics, product, finance).
• Own data source integrations and data quality across the platform, including third-party connectors (e.g. Fivetran), custom Scala/Spark ingestion pipelines, dbt orchestration via Airflow and Astronomer Cosmos, and quality monitoring and remediation practices.

Required Skills & Experience:

• 7+ years of experience in data platform engineering, data engineering, or distributed systems, including 2+ years leading engineering teams
• Strong programming skills in Scala and Python, including functional Scala patterns (cats-effect / Typelevel ecosystem), testing, code review, and production-grade engineering practices
• Deep hands-on experience with distributed computing frameworks: Apache Spark (Dataproc) and large-scale data processing. Databricks experience is useful for leading the migration off it
• Expert-level knowledge of cloud-native data platforms and services. Our stack runs on Google Cloud Platform (BigQuery, Dataproc, Cloud Storage), but equivalent depth on AWS or Azure is equally valued
• Advanced SQL skills including complex query optimisation, partitioning strategies, and performance tuning
• Experience building and scaling engineering teams, not just managing established ones: hiring, running interview loops, onboarding, and growing engineers from junior to senior
• Experience leading cross-team architecture initiatives and establishing platform-wide standards
• Experience with orchestration tools (Airflow, Astronomer, and Astronomer Cosmos for dbt orchestration) and CI/CD pipeline design
• Familiarity with legacy CI/CD tooling (e.g. Jenkins), particularly in the context of pipeline migration and modernisation
• Strong understanding of data governance, security best practices, and compliance requirements
• Experience with infrastructure as code and automated deployment practices
• Excellent communication skills, with the ability to translate technical trade-offs for non-technical stakeholders and represent the team to senior leadership
• Strong people management skills: coaching, mentorship, performance management, and career development
• Experience with monitoring, alerting, observability, and on-call operations for production data systems

Nice to Have:

• Experience in the digital marketing technology or partnership/affiliate industry
• General experience with Google Cloud Platform services beyond the core required stack (e.g. Pub/Sub, BigTable, Cloud Functions); familiarity with Dataflow is a plus but not a current platform requirement (it is under future evaluation)
• Familiarity with streaming technologies such as Apache Kafka and stream processing frameworks
• Experience standing up data quality frameworks and monitoring practices from scratch
• Experience with FinOps or cloud cost management at scale
• Experience migrating off legacy platforms (e.g. Databricks, on-prem Hadoop) to cloud-native alternatives
• Experience with organisational design, team scaling, or building engineering teams from scratch
• Awareness of AI agent architectures and how they connect to data platforms (e.g. MCP, tool-use patterns)
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field (or equivalent practical experience)

Benefits:

• Hybrid, Casual work environment
• Responsible PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursementsTechnology stipend 
• Primary Caregiver Leave
• Mental  Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage 

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Your Role at impact.com:

Impact's analytics team is looking for a Senior Data Analyst ready to lead strategic analytical initiatives, apply rigorous decision science methods, and influence business decisions at the executive level. As the business grows, we increasingly rely on rigorous analysis, experimentation, and evidence-based recommendations to inform strategic decisions across the organisation.

As a Senior Data Analyst, you'll lead cross-functional analytical initiatives, apply structured analytical approaches to measure business impact, and translate complex findings into compelling executive narratives. You'll partner with stakeholders across product, operations, finance, and marketing to drive strategic decisions with measurable business outcomes. You'll work as part of a collaborative, globally distributed analytics team, partnering closely with Analytics Engineers, Data Platform Engineers, and stakeholders across Product, Operations, Finance, and Marketing. Our ideal candidate combines strong analytical skills with business acumen

What You'll Do:

• Lead cross-functional analytical initiatives spanning multiple business domains, delivering insights that directly influence strategic decisions.
• Conduct analysis of large, complex datasets to identify patterns, trends, correlations, and anomalies that drive business value.
• Design and apply experiments and causal inference methods to measure the impact of business changes rigorously and inform strategic decisions.
• Develop and maintain forecasting models, scenario analyses, and segmentation to support strategic planning and resource allocation.
• Design, develop, and maintain interactive dashboards and automated reports, ensuring they provide clear and actionable insights to stakeholders at all levels.
• Translate complex analytical findings into persuasive executive narratives and evidence-based recommendations with clear next steps and expected impact.
• Establish and enforce analytical standards that improve quality, rigour, and consistency across the analytics team.
• Mentor analysts across levels, building team capability and fostering a culture of analytical excellence.
• Facilitate cross-team consensus on analytical findings and methodology, navigating competing priorities and communicating trade-offs clearly.
• Define analytical requirements and validation criteria for data products; collaborate with analytics engineers to ensure production implementation meets analytical needs.

Required Skills & Experience:

• 5+ years of experience in data analysis or business intelligence
• Advanced SQL and strong Python or R programming skills
• Strong command of statistical methods including hypothesis testing, power analysis, confidence intervals, regression, and uncertainty quantification
• Experience with experimentation design, A/B testing, and causal inference methods such as difference-in-differences or propensity matching
• Strong data analysis, visualisation, and storytelling skills
• Experience with forecasting, segmentation, and analytical modelling
• Hands-on experience with data visualisation and BI tools such as Looker, Tableau, Power BI, or similar
• Experience with Google Cloud Platform, BigQuery, or similar cloud analytics platforms
• Proven track record of influencing strategic decisions through analysis with measurable business outcomes
• Experience leading cross-functional analytical initiatives and managing analytics projects
• Strong verbal and written communication skills, with the ability to present to executive audiences
• Experience mentoring junior and mid-level analysts
• Proficiency with version control (Git) for reproducible, maintainable analytical work
• Bachelor's degree in Mathematics, Statistics, Economics, Computer Science, or a related field is a plus
• Experience in the digital marketing technology industry is a plus

Benefits:

• Hybrid, Casual work environment
• Responsible PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursementsTechnology stipend 
• Primary Caregiver Leave
• Mental  Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage 

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-CapeTown_Hybrid

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics, visit www.impact.com.

Your Role at impact.com:

As part of our Creator Solutions team, impact.com’s in-house performance creator experts, you’ll drive growth and engagement across a portfolio of client creator and affiliate programs. You’ll partner closely with brands across industries like fashion, food, parenting, and tech to design and scale performance-led creator strategies that deliver real results. This is a hands-on, high-impact role for someone who thrives at the intersection of strategy, execution, and client partnership in a fast-moving creator landscape.

What You'll Do:

• Lead and manage the client relationship across a portfolio of accounts, from strategy and planning through to launch, optimisation, and reporting.
• Analyse campaign performance and manage reporting, translating data into clear insights and strategic recommendations to optimise programs and support client growth.
• Develop breakthrough data-driven creator strategies, including campaign proposals, pricing recommendations, budget allocation, creator selection, and content formats that drive measurable performance.
• Partner with clients as a trusted advisor, translating performance data into actionable insights, optimisation plans, and opportunities for program growth and expansion.
• Proactively cultivate client relationships by building trust both within and outside of work settings, including hosting client strategy meetings, dinners, and activities that strengthen long-term partnerships.
• Become an expert on impact.com and assist top clients with best practices and strategies utilizing the platform. This includes building strong relationships with Customer Success team members
• Strongly collaborate with Sales as a subject matter expert on RFPs and pitches, helping shape compelling creator marketing strategies for prospective and existing clients. Primarily focusing on cutting-edge full-funnel strategies.
• Work cross-functionally with Sales, Product, Customer Success, Marketing, and Community teams to align creator strategies with broader business goals, while managing budgets and timelines effectively.
• Team Supervision & Client Handoff: Supervise Sr Associates and Leads activities, ensuring consistent operational excellence.

What You Have:

•  Completion of your free Getting Started with Influencer Partnerships Certification on PXA is advantageous
• 6+ years of experience leading strategy and execution within creator marketing, affiliate marketing, or community-led programs.
• Strong experience in a client-facing, consultative role, with confidence shaping strategy, influencing decisions, and driving account growth.
• A data-driven mindset, with the ability to analyse performance metrics and turn insights into clear recommendations and scalable strategies.
• Deep knowledge of the creator ecosystem across major social platforms, trends, and verticals such as fashion, CPG, parenting, wellness, or tech.
• Experience building and pitching strategic proposals and campaign plans to senior stakeholders.
• A proactive, organised, and solutions-focused approach, comfortable managing multiple campaigns in a fast-paced environment.
• Strong communication and relationship-building skills, with the ability to engage creators, talent managers, and senior clients.
• Completion of the Getting Started with Influencer Partnerships Certification on PXA.

Benefits:

• Hybrid, Casual work environment
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements

Technology StipenedPrimary Caregiver LeaveMental  Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage 
impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics, visit www.impact.com.

Your Role at impact.com:

We’re looking for a performance-driven Paid Media Buyer who thrives on aggressive testing, creative iteration, and maximizing ROI across platforms such as Meta and TikTok. This role requires someone who is laser-focused on results - scaling what works, cutting what doesn’t, and constantly testing new creative angles to drive performance.

Beyond traditional paid media buying, you’ll also have experience with affiliate marketing, and knowledge about the emerging creator affiliate space. You understand how to amplify influencer content to drive key performance metrics such as sales, installs, and downloads. If you are passionate about performance marketing and demonstrate how to scale campaigns, this role is for you.

What You'll Do:

Media Expertise:

• Paid Media Buying & Optimization: Manage and optimize paid media campaigns across Meta (Facebook, Instagram), TikTok, YouTube, LinkedIn, Snap, Pinterest, and Impact.com media product suite, allocating budgets aggressively based on performance.
• Campaign architecture, budgeting, pacing, and optimization against clear performance goals 
• Audience strategy including prospecting, retargeting, lookalikes, exclusions, and creative-led segmentation
• Deep, hands-on experience inside Meta Business Manager (and equivalent platform admin tools)
• Creative Testing & Iteration: Drive frequent creative testing processes to maximize conversion rates and scale winners.
• Switch between performance objectives such as CPA, ROI, ROAS, and CTR, with the ability to deeply understand campaigns and how to improve them. 
• Develop and implement conversion optimization strategies to meet or exceed campaign and/or advertiser goals.
• Manage campaign budgets effectively to maximize ROAS for advertisers
• Troubleshooting of any campaign delivery issues.
• Create detailed performance reports and provide actionable insights.
• Ability to create wrap reports to communicate status and results to all stakeholders.
• Stay current with platform updates and emerging digital marketing trends.
• Mentoring and training of junior team members.
• Join client calls to present Media Reports or discuss Media strategies.
• Confident managing and troubleshooting:
• Pixels and conversion APIs
• Event setup, prioritization, and deduplication
• Domain verification and Aggregated Event Measurement
• Custom conversions and event mapping
• Ability to audit and diagnose tracking issues in partnership with analytics, engineering, or external partners
• Understanding of how tracking, attribution windows, and signal quality impact optimization and reporting

What You Have:

Experience:

• 3-5+ years of experience in digital marketing, campaign management, Ad Operations, customer acquisition, CRM/retention at an agency, publisher, SaaS company, or similar MarTech/AdTech business.
• Proven experience managing campaigns for key accounts and delivering strong performance metrics.
• Knowledge of scaling paid traffic while maintaining CPA targets.
• Background in financial services or eCommerce/retail is an advantage but not required.

Industry Knowledge:

• Deep understanding of digital metrics such as CPA, CPL, CPM, ROAS, ROI, open rates, and bounce rates, and experience optimizing campaigns to meet these targets.
• Familiarity with ad management platforms (e.g., Google Ad Manager, Campaign Manager 360, Adobe), third-party measurement providers (e.g., Adjust, Branch), and data visualization tools (e.g. Tableau).

Skills:

• Expertise in Excel, including pivot tables, vlookups, and macros.
• Experience using dashboards in Google Looker Studio is beneficial.
• Basic HTML & Javascript knowledge and experience of troubleshooting both client side and publisher tags. 
• Google AdWords/Analytics Certification and experience with WordPress or SaaS platforms preferred.
• Hands-on experience running creator-led paid social across platforms (e.g., Meta, TikTok, YouTube).
• Strong understanding of affiliate and paid marketing channels and how they align.
• Exceptional communication skills to keep stakeholders informed on priorities, successes, and challenges.
• Creative problem-solving skills with a growth mindset, consistently seeking professional development and feedback.
• Ability to remain organized, manage multiple campaigns/projects, and maintain composure under pressure.

Why Join impact.com?

• Innovative Environment: Work at the forefront of commerce media and performance marketing, shaping the future of how brands and publishers connect with consumers.
• Impact & Growth: Drive meaningful relationships and revenue-generating partnerships in a rapidly evolving digital ecosystem.
• Team Culture: Be part of a passionate, inclusive team that thrives on collaboration, embraces challenges, and celebrates shared success.
• Competitive Rewards: We offer a competitive compensation package and continuous opportunities for personal and professional development.
  
  

If you’re excited by the prospect of working in an environment that values innovation, collaboration, and high performance, we’d love to hear from you. Bring your expertise in performance marketing, your enthusiasm for commerce media, and your drive to succeed. 

Apply today and let’s transform commerce media, one partnership at a time.

Benefits:

• Hybrid, Casual work environment
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements

Technology StipenedPrimary Caregiver LeaveMental  Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage 

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As a Technical Services Engineer III, you will build a deep understanding of impact.com’s technology and platform capabilities, supporting clients throughout the full lifecycle, from initial integration through post-launch optimization and ongoing support. You will design, implement, and support technical solutions across our SaaS platform, helping ensure reliability, scalability, and long-term success.

Working closely with Onboarding, Client Success, Product, Engineering, and other internal teams, you will partner directly with client business and technical stakeholders to guide integrations, troubleshoot complex technical issues, and provide ongoing guidance on best practices. In this role, you will sit at the center of the technical challenges impacting our client base, using your expertise to diagnose issues, drive resolutions, and continuously improve the client experience after go-live.

What You'll Do:

• Develop and maintain a deep understanding of impact.com’s products, platform capabilities, and enhancements, while staying current with relevant industry trends.
• Support the design, implementation, and ongoing management of technical integrations for both new and existing clients across the impact.com platform, including troubleshooting, optimization, and maintenance.
• Partner closely with Onboarding, Customer Success, Product, Engineering, Solutions, and other internal teams to deliver a seamless onboarding experience and strong post-launch support.
• Take end-to-end ownership of client technical issues, from initial investigation and root cause analysis through resolution and clear, timely communication.
• Manage incoming technical requests through ticketing systems, prioritizing effectively in a fast-paced environment.
• Identify emerging or recurring issues and communicate trends, risks, and insights to management and cross-functional stakeholders.
• Contribute to the creation and maintenance of technical documentation, integration guides, training materials, and help content for both clients and internal teams.
• Identify, scope, and help develop internal tools or reports that improve troubleshooting workflows or enable other teams across the organization.

What You Bring:

• Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience.
• Experience in a tech-focused role at a digital marketing or technology-driven company, preferably in a customer-facing capacity.
• Strong understanding of the design, implementation, and support of client solutions on SaaS platforms.
• Experience with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools.
• Ability to analyze logs and data to troubleshoot issues, including writing SQL queries when applicable.
• Familiarity with affiliate marketing or the broader digital marketing ecosystem is a plus.
• Excellent problem-solving and troubleshooting skills, with the ability to think critically and navigate complex technical challenges.
• Clear, confident verbal and written communication skills in English, with the ability to explain technical concepts to both technical and non-technical audiences using a calm, constructive, and customer-centric approach.
• A self-starter mindset with curiosity and a desire to continuously learn, improve processes, and step outside of your comfort zone.
• Strong organizational skills, attention to detail, and the ability to prioritize effectively in a dynamic environment.

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-hybrid_CapeTown

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

Reporting to the Manager of Customer Operations Systems, the Systems Analyst is the operational backbone of our Customer Operations technology stack. You will own the day-to-day health, configuration, and continuous improvement of the systems that power how we work - most critically our FreshWorks implementation (FreshDesk for ticketing, FreshChat for chat), which supports Support, Success, Compliance, Renewals, Onboarding, and many other teams across impact.com.

This is not a "configure it and walk away" role. Our FreshDesk environment is large, complex, and deeply integrated into our business operations. It serves many teams with distinct workflows, automations, routing rules, SLA configurations, and reporting needs. You will own all of it - ensuring it runs cleanly, scales as the business evolves, and gets simpler over time, not more convoluted.

You will spend your time across three types of work:

1. Systems administration and optimization. You own FreshDesk and FreshChat configuration end-to-end: workflows, automations, groups, fields, rules, integrations, and everything in between. You are constantly looking for ways to simplify, automate, and eliminate manual workarounds. You inherited complexity; your job is to leave behind clarity.
2. Cross-functional process design. You are a business process partner. You work with stakeholders across the company to understand their operational needs, gather requirements, align competing priorities, and design solutions within our tooling. A significant portion of your time will be spent in conversations: understanding what teams actually need, translating that into system design, and getting stakeholder buy-in before you build.
3. Data partnership. The data in our systems powers reporting, dashboards, and AI tools downstream. You play a critical role in ensuring that data is clean, well-structured, and reliable. You partner with our Data team to map and describe data, identify quality issues at the source, and make changes in FreshDesk that improve the integrity of everything built on top of it.
   
   

This role is for someone who is equal parts meticulous and practical. You are the person who notices that a workflow has five unnecessary steps, who asks "why do we have 47 ticket categories when we use 12 of them," and whom it bothers when a process doesn’t match the reality of how people actually work. You are deeply organized, allergic to unnecessary complexity, and energized by the satisfaction of a system that just works.

If you are that person - if you get genuine joy from turning operational chaos into clean, automated systems - this is the role for you.

What You'll Do:

• Systems Administration Expertise: Deep, hands-on administrative experience with enterprise ticketing and chat systems. You must be highly capable of managing complex rules, groups, automations, and workflows within platforms like FreshDesk. You've managed a system at scale - not a simple setup, but one with multiple teams, overlapping workflows, and constant change.
• Business Process Design: Proven ability to analyze complex operational processes, identify inefficiencies, and design streamlined solutions. You don't just configure what people ask for - you push back, simplify, and propose better approaches. You understand that the best system design starts with understanding the business problem, not the tool.
• Cross-Functional Stakeholder Management: Strong experience gathering requirements from multiple teams with competing priorities and translating them into coherent system design. You are comfortable pushing back on senior stakeholders when a request would add unnecessary complexity, and you know how to find the solution that serves multiple teams without creating a mess.
• Data Fluency: Proficiency in SQL and a strong understanding of data structures. You can look at a FreshDesk data export and immediately spot quality issues. You understand how system configuration decisions affect downstream reporting and analysis, and you design with data integrity in mind.
• Technical Fluency: Strong working knowledge of APIs (REST). You should be comfortable discussing endpoint design with vendors and internal engineering teams, understanding integration architecture, and troubleshooting data flow issues between systems. Basic scripting ability (JavaScript, Python) is a plus but not required.
• Documentation & Communication: You can clearly document system configurations, process designs, and data mappings so that your work is understandable and maintainable by others. You can explain complex system behavior to non-technical stakeholders in terms they understand.
• Operational Rigor: You are relentlessly organized. You track changes, maintain configuration documentation, and don't make changes to production systems without understanding the downstream impact. You have a healthy respect for the blast radius of a misconfigured automation rule.

What You Bring:

• Specific, deep expertise managing FreshDesk (or Zendesk) at enterprise scale with multiple teams and complex workflows.
• Experience working within a Customer Operations, Customer Success, or Support organization.
• Direct experience integrating ticketing systems with Salesforce, Jira, or product platforms.
• Familiarity with AI tools and how they interact with operational systems - you don't need to build AI, but understanding how clean data and well-designed processes feed into AI systems is increasingly important in this role.
• Experience with knowledge management tooling and processes - designing how knowledge is structured, maintained, and surfaced to teams.
• A track record of inheriting messy, complex system environments and making them simpler.

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-hybrid_CapeTown

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

Reporting to the Manager of Customer Operations Systems, the Internal Systems Engineer (Applied AI) is a specialized, high-impact builder role dedicated to supercharging our Customer Operations teams (Support, Success, Onboarding, Implementation).

This is a highly practical, application-focused engineering position instrumental to our AI transformation. You will spend your time across three types of work:

1. Building AI-powered tools and agents. You will integrate applied AI into our workflows using modern frameworks. You will consult with business stakeholders to help explain the art of the possible, guide them in defining logic and prompts, and own building and maintaining agentic workflows and tools. Example projects include building an AI-powered QA and training tool with a RAG component for new support agents, architecting agentic workflows for our onboarding team, or building a FreshDesk integration that suggests draft responses to tickets.
2. Building and maintaining a shared agent platform. This is what makes AI scale beyond our team. You will build and maintain the templates, approved patterns, and deployment infrastructure that enable people across Customer Operations to build their own agents without needing to figure out hosting, monitoring, or API connectivity themselves. When a Technical Services lead wants to build an agent that automates "pixel not firing" investigations, they should be able to do it on your platform without writing a deployment script. You own making self-serve actually work.
3. Building robust internal software, integrations, and automations - such as developing custom FreshDesk widgets to support our agents. You will own the full lifecycle of these apps: building, hosting, monitoring, maintaining, and eventually retiring them when they're no longer needed.

Many job descriptions define themselves as "critical" or "pivotal." This role genuinely is. impact.com has thousands of clients, millions of partners, endless data, and complex multi-system processes. As a business, we are ensuring we are on the cutting edge - aggressively automating and scaling up what we do with AI. This role owns a substantial portion of that transformation for a critical part of our business.

A note on how you'll work with others: when someone across Customer Operations builds a pilot that proves value, you don't take it over. You partner with them to elevate it - bringing engineering rigor, production infrastructure, and scale while they maintain creative control and ongoing input. When someone has a great idea but isn't technical enough to build it themselves, your first instinct is to build it with them, growing their skills in the process. You're an accelerator, not a bottleneck.

This role is for the person who embodies the overlap of curiosity, process-obsession, and action orientation. It is for the passionate tinkerer who also gets carried away exploring custom Salesforce structures and data flows. It is for the person who has been building agentic workflows to manage their household tasks in their free time because they can't stop playing with the new tools AI offers.

If you are that person - if you are a highly motivated, thoughtful builder - and you want to leverage applied AI on a daily basis, this is the role for you.

What You'll Do:

• Software Development Foundation: Proven experience building, hosting, and maintaining applications and tools. You are comfortable writing clean, functional code (Python, JavaScript/TypeScript, etc.) to solve operational problems. You understand what it means to keep something running in production, not just get it working once.
• API & Integration Expertise: Deep experience working with REST APIs. You can easily build connectors between distinct SaaS platforms to automate data flows and trigger actions.
• Applied AI Engineering: Hands-on experience with LLM orchestration frameworks (like LangChain or LangGraph). You understand MCPs, RAG pipelines, agentic workflows, DAG vs linear flows, engineering HITL systems, and have built real-world systems using these rails.
• AI Evaluation & Quality: Experience setting up and running evals for LLM outputs. You know how to build systems that grade, evaluate, and test AI responses for accuracy and safety (e.g., LLM-as-a-judge). You understand CI/CD for AI systems and can build regression testing pipelines.
• Platform Thinking: You don't just build one-off tools - you think about how to make your work reusable. You can design templates, abstractions, and deployment patterns that other people (including non-engineers) can use to build on top of what you've created.
• Systems Thinking & Process Orientation: You don't write code in a vacuum; you map out complex operational workflows before you start building. You have a knack for seeing how different tools, teams, and data flows interact, ensuring your solutions address the actual problem without creating downstream issues.
• Cross-Functional Collaboration: Ability to work closely with non-technical business stakeholders. You can take a process flow and prompt designs from a business leader and turn them into a functioning, hosted application. Equally important: you can teach - walking a non-technical person through building their first agent is as valuable as building it yourself.
• Autonomous Builder: You are a self-starter who thrives in an agile environment. You don't need excessive hand-holding to figure out how to host a script or deploy a small internal app.
• Relentless Tinkerer: You were the first person in your current role to start building agents. You have had personal subscriptions to Claude, Gemini, ChatGPT, Cursor, etc.

What You Bring:

• Experience building custom apps or integrations specifically for Freshdesk (or similar enterprise ticketing systems like Zendesk/Jira).
• Background working in or building tools for Customer Support, Customer Success, or Onboarding teams.
• Experience integrating with knowledge base platforms (like Gitbook or similar documentation sites).
• Proven experience taking automation projects from concept to deployment within a large, complex organization.
• Experience building internal platforms or developer tools that other teams use to self-serve.
• Experience with monitoring and observability for AI systems in production.

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-hybryd_CapeTown

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics, visit www.impact.com.

Position Overview

As a member of the Creator Solutions team, impact.com’s in-house performance creator experts, you will be responsible for driving success across a portfolio of client accounts. You will manage creator programs and campaigns across diverse verticals, including fashion, parenting, food, technology, and more. Our programs span from introductory performance-led strategies to year-long brand ambassador initiatives. In this role, you will own the campaign execution cycle from start to finish for a select group of clients while providing key support on a variety of larger, strategic programs. 

Your Role at impact.com:

You will be the primary driver of growth and engagement within our clients' Creator and Affiliate Programs. This involves partnering with our brands to design, implement, and scale comprehensive strategies for creator recruitment, relationship management, and community growth, ensuring a vibrant, active, and profitable partner network.

What You'll Do:

1. Strategy & Planning 
• Develop and implement performance-led strategies to attract creators aligned with defined brand and business goals.
• Strategize content creation and casting to ensure campaigns are on trend and highly relevant to the current social media landscape.
2. Recruitment & Campaign Execution 
• Lead a 360° creator recruitment effort, identifying and targeting creators to join programs/campaigns, leveraging offshore support where necessary.
• Source and vet qualified creators for each campaign, providing data-driven recommendations based on follower count, location, niche, and audience demographics.
• Create comprehensive creator campaign briefs based on client guidelines and FTC/disclosure compliance standards.
• d 
3. Client & Creator Management 
• Leads  kick-off calls and prepare all necessary documentation (internal and external), efficiently responding to client communications.
• Negotiate terms and communicate extensively with creators, including facilitating product orders and gathering content drafts.
• Review and approve creator content to ensure compliance with the brief and quality standards (e.g., spelling and grammar).
• Provide excellent customer service and subject matter expertise, ensuring client and creator satisfaction and trust in our services.
4. Performance & Optimization 
• Monitor and manage program timelines and budgets to ensure both revenue goals and client deadlines are consistently met.
• Gather campaign metrics, analyze performance, and format data to generate actionable insights.
• Identify potential upselling opportunities and communicate these effectively to senior leadership.
• Design and execute incentive programs, including flat fees, performance-based rewards, and exclusive offers.
5. Internal Collaboration 
• Collaborate closely with internal teams (community support, sales, product, marketing, and client success) to ensure creator community and affiliate strategies align with overarching business goals.

What You Have:

• Adventageous: Completion of your free Getting Started with Influencer Partnerships Certification on PXA. Candidates must mention this completion in their cover letter.
• Fluency in Mandarin (spoken and written) is required for managing Mandarin-speaking clients and creators
• Bachelor's Degree or relevant experience
• At least 2-4+ years of proven professional experience in the Affiliate Marketing, Creator Marketing, or Community Management space.
• Strong foundational knowledge of creator and affiliate marketing strategies, tools, and technologies.
• Familiarity with the impact.com or another affiliate marketing platform is a plus.
• Strong knowledge of creators across verticals, especially CPG, fashion, parenting, wellness, fitness, etc., and creator rates
• Experience with niches such as gaming, tech, finance, entertainment, etc. a plus
• Familiarity with the essential components of the creator lifecycle: budgeting, casting, negotiating, contracting, fulfillment oversight, draft approvals, and reporting.
• Exceptional communication skills (written and verbal) with demonstrated ability to engage and motivate diverse Creators, affiliates, and clients.
• A data-driven mindset with proficiency in analyzing metrics and translating them into actionable business insights.
• Relationship-driven approach with the ability to manage diverse personalities and work styles.
• Strong passion for and knowledge of social media platforms and the ability to adapt to sudden changes in trends and industry shifts.
• Self-starter mentality with a strong drive to develop client businesses and succeed personally.
• Proven ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.
• Strong problem-solving skills.
• Demonstrate a growth mindset and a willingness to continuously learn and improve.

Benefits:

• Hybrid, Casual work environment
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements

Technology StipenedPrimary Caregiver LeaveMental  Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage 

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#Li-Hybrid_CapeTown

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics, visit www.impact.com.

Your Role at impact.com:

You will serve as a critical operational pillar for the Creator Solutions team, focusing on the tactical execution that enables the growth of our clients' Creator and Affiliate Programs. You will support the Leads and Managers in executing strategies for creator recruitment, relationship management, and partner outreach, ensuring a high-quality, vibrant, and profitable partner network.

What You'll Do:

• Adventageous: Completion of your free Getting Started with Influencer Partnerships Certification on PXA. Candidates must mention this completion in their cover letter.
• Bachelor's Degree
• 2+ years of professional experience contributing to the Affiliate Marketing, Creator Marketing, or Community Management space.
• Basic foundational knowledge of creator and affiliate marketing strategies, tools, and technologies.
• Familiarity with the essential components of the creator lifecycle, including casting, negotiating, contracting, content fulfillment, draft approvals, and reporting.
• Strong written and verbal communication skills with the ability to manage creator and client correspondence effectively.
• A relationship-driven approach and the ability to work collaboratively across diverse work styles.
• Strong passion for and knowledge of social media platforms and the ability to stay current on trends.
• Proven ability to work independently, manage multiple priorities, and meet tight deadlines.
• Strong organizational and problem-solving skills.
• Demonstrate a growth mindset and a willingness to continuously learn and improve.
• Basic proficiency in Google Slides, Google Sheets & Excel.

What You Have:

1. Campaign Operations & Fulfillment

• Supports the full campaign execution cycle, from initial casting through final reporting.
• Organizes all external and internal documents for efficient campaign rollout.
• Assists in creating creator campaign briefs based on brand guidelines and FTC compliance standards.
• Collects and reviews creator content to ensure it meets the brief requirements and is free of spelling or grammar errors.
• Communicates all necessary content edits with creators and verifies that live content reflects final approvals.
• Help build wrap report shells and input campaign performance and content data.

1. Creator Relations & Recruitment Support

• Communicates with creators in partnership with Leads and Managers, handling monitoring messages, day-to-day questions, facilitating product shipment, and managing content collection.
• Assists in casting and recruiting creators for campaigns or programs based on client criteria.
• Sources and vets qualified creators for each campaign or program, providing data-driven recommendations on criteria such as follower count, location, niche, and audience demographics.
• Reviews campaign or program applicants to ensure they are high-quality and qualified for the program.

1. Program Strategy & Growth Support

• Supports the development and implementation of performance-led strategies used to attract high-value creators.
• Assists with strategizing content creation and casting to ensure campaigns and programs are on trend and relevant to the current social media landscape.
• Supports the design and execution of incentive programs, including flat fees, performance-based rewards, and exclusive offers.
• Provides excellent customer service and expertise to ensure both the clients and creators are satisfied and impressed with our services.

1. Team Collaboration

• Joins client kick-off calls, meticulously noting action items, recap notes and documenting questions.
• Collaborates closely with domestic and global internal teams (community support, sales, product, marketing, and client success) to ensure seamless execution.

Benefits:

• Hybrid, Casual work environment
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements

Technology StipenedPrimary Caregiver LeaveMental  Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage 

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#Li-Hybrid_CapeTown

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics, visit www.impact.com.

Your Role at impact.com:

As a Creator Productivity Associate, you’ll be the engine driving our creator ecosystem forward, supporting the vital work of connecting brands with impactful creators. This is a high-energy associate role for someone eager to learn the ropes of creator partnerships, acting as a supportive resource for creators and internal teams alike. You won’t just manage workflows; you’ll help shape positive creator experiences by removing operational friction, providing critical performance visibility, and ensuring our partners feel supported every step of the way as our marketplace continues to scale.

What You'll Do:

• Support the Partner Journey: Actively assist with end-to-end in-platform workflows, guiding creators through program applications, facilitating the administrative side of contract processes, and helping track content deliverables to ensure successful partnerships.
• Drive Engagement & Outreach: Play a key role in creator outreach campaigns by researching potential partners, managing communication waves, and applying optimization strategies—such as crafting fitting subject lines and optimal email scheduling—to boost engagement and open rates.
• Coordinate Support & Resolution: Collaborate cross-functionally with teams such as Creator Relations, Customer Solutions, and Technical Services, triage issues, and ensure timely, helpful support ticket resolution for our creators.
• Analyze & Report on Performance: Assist in producing periodic performance reports that deliver clear data on creator activity and marketplace status, supporting optimization and strategic planning for internal teams.
• Stay Curious & Informed: Keep a pulse on current influencer market trends, emerging social platforms, and impact.com product updates to continuously find new ways to improve creator support and outcomes.

What You Have:

• Passion for Partnerships: 1-2 years of experience or a strong demonstrable interest in influencer marketing, affiliate marketing, social media advertising, or creator/talent partnerships.
• Platform Curiosity: Familiarity with influencer or marketing SaaS platforms; hands-on experience with impact.com is a plus, but not required.
• Organized Mindset: Foundational project management and organizational skills, with the ability to learn to prioritize multiple workflows in a dynamic environment.
• Clear Communicator: Thoughtful, written, and verbal communication skills, comfortable engaging professionally with internal stakeholders, creators, and agencies.
• Data-Comfortable: A willingness and comfort working with performance data and marketing analytics tools (e.g., impact.com, Gemini AI) to help find and communicate insights.
• Team-Oriented Spirit: A collaborative, solutions-oriented mindset and a desire to learn and thrive in a fast-paced, global environment

Benefits:

• Hybrid, Casual work environment
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements
• Technology Stipened
• Primary Caregiver Leave
• Mental  Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage 

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#Li-Hybrid_CapeTown

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics, visit www.impact.com.

Your Role at impact.com:

As an Employee Relations Partner, you will support fair, consistent, and compliant handling of employee relations matters across the organisation. This role combines advisory and adjudication responsibilities, ensuring disciplinary and grievance processes are conducted in line with legislation and company policy.

You will contribute to reducing risk, strengthening governance, and supporting a workplace culture grounded in fairness, accountability, and respect.

What You'll Do:

Adjudication & Dispute Resolution

• Chair disciplinary hearings and appeals as a neutral third party
• Ensure proceedings align with the Labour Relations Act (LRA) and internal policies
• Review and assess evidence, including witness testimony and case documentation
• Deliver clear, evidence-based findings and outcomes
• Support matters escalated to CCMA and Labour Court proceedings

Documentation & Decision-Making

• Draft structured, accurate, and legally sound outcome reports
• Apply consistent and appropriate sanctions based on evidence and precedent
• Prepare disciplinary packs, warnings, notices, and related documentation
• Produce documentation suitable for internal and external review

Advisory & Stakeholder Support

• Provide guidance to managers on disciplinary processes and case preparation
• Support the development of compliant and well-documented cases
• Act as a point of contact for complex employee relations matters
• Review documentation for accuracy and completeness prior to hearings

Training, Insights & Policy

• Provide guidance and training to managers on employee relations processes
• Identify trends and recommend improvements to processes or policies
• Maintain and update policies in line with current legislation

Compliance & Administration

• Support compliance with applicable labour legislation (LRA, BCEA, EEA, POPIA)
• Prepare documentation for disputes and arbitration processes
• Support employment-related compliance and reporting requirements
• Collaborate with HR and legal stakeholders as needed

What You Have:

• Bachelor’s degree in Human Resources, Industrial Psychology, Labour Law, or a related field, or equivalent practical experience
• 5+ years’ experience in Employee Relations or Labour Relations
• Experience chairing disciplinary hearings and/or supporting formal ER processes
• Exposure to CCMA and Labour Court processes

What Will Help You Succeed

• Knowledge of South African labour legislation (LRA, BCEA, EEA, POPIA)
• Ability to assess information and make evidence-based decisions
• Clear and structured written communication skills
• Ability to work with a range of stakeholders across different levels
• Ability to manage sensitive matters with professionalism and discretion 

Benefits:

• Hybrid, Casual work environment
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements

Technology StipenedPrimary Caregiver LeaveMental  Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage 

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#Li-Hybrid_CapeTown

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

About the Role

We're seeking a Senior Data Scientist specializing in Product Data Quality to join our Cape Town Data Science team. In this role, you'll own the analytical and technical foundation of product data quality across our ecosystem—spanning catalog hygiene, transaction matching, classification modeling, deduplication, and global product identity. You'll work across both the structured catalog universe and the messier, larger-scale sales transaction universe, building models and infrastructure that power search, recommendations, and business intelligence. This is a high-impact role that demands both analytical depth and strong engineering capabilities: you'll take models from research to production, build scalable data pipelines, and create the monitoring infrastructure that makes our product data foundation trustworthy and continuously improving. Your work will directly influence search relevance, recommendation quality, match rates, and reporting accuracy across the business.

Core Responsibilities

Product classification & taxonomy modeling

• Develop, deploy, and maintain ML models for automated product categorization and taxonomy assignment across hierarchical category structures.
• Improve classification accuracy through feature engineering (text, attributes, embeddings), model iteration, and robust evaluation on both catalog and sales transaction data.
• Monitor production model performance; identify and remediate misclassification patterns that impact search, recommendations, and reporting.
• Collaborate with category experts and Product teams to refine taxonomy definitions, handle edge cases, and adapt to new product types.

Catalog & sales universe data quality

• Conduct deep-dive analyses into catalog completeness, consistency, and correctness across retailers, categories, and product attributes.
• Own data quality analytics for the sales transaction universe—a larger, messier dataset than catalog—measuring match rates, diagnosing gaps (unmatched transactions, misattributed products), and identifying systematic failures.
• Define and track catalog and transaction health KPIs (attribute coverage, schema compliance, match rates, GPID coverage, freshness); identify root causes and drive remediation.
• Build monitoring systems and dashboards to track data quality trends across retailers, categories, and time periods.

Global Product ID (GPID) coverage & matching

• Assess GPID (GTIN/UPC/EAN) coverage and accuracy across both catalog and sales transaction data; identify gaps by category, retailer, and brand.
• Build and improve matching algorithms to link sales transactions to catalog products, handling missing GPIDs, naming inconsistencies, and category misclassification.
• Quantify the impact of GPID enrichment and matching improvements on search, deduplication, and reporting accuracy.
• Partner with external data providers and brands to improve GPID coverage and resolve identifier conflicts.

Deduplication & entity resolution

• Identify product variants (size, color, packaging) and duplicates within and across retailer catalogs using clustering, entity resolution, embeddings, and similarity-based techniques.
• Build scalable deduplication pipelines that handle catalog and transaction data at scale; define patterns, heuristics, and ML-based approaches for variant grouping.
• Measure the impact of deduplication on search quality, recommendation accuracy, and reporting; iterate on models to reduce false positives and improve precision.
• Support Data Engineering and Platform teams in productionizing deduplication and entity linking infrastructure.

Manufacturer data quality & brand engagement

• Evaluate the consistency and accuracy of manufacturer-level attributes (brand name, MPN, manufacturer identifiers) across catalogs and transactions.
• Detect systemic issues at the brand and retailer level; build scorecards and engage brands (via the Tiger Team) to drive data quality improvements.
• Create feedback loops to measure manufacturer data quality and track progress on remediation initiatives.

Product search & retrieval infrastructure

• Research and prototype improvements to product search and retrieval pipelines, including vector search, semantic similarity, and embedding-based matching.
• Explore and implement vector database infrastructure (e.g., FAISS, Pinecone, Weaviate) to support fast, scalable product retrieval and similarity search.
• Contribute to the design and optimization of retrieval pipelines that combine text, attributes, and embeddings for search and recommendations.
• Evaluate search relevance and ranking quality; iterate on indexing strategies, query preprocessing, and re-ranking models.

Product graph & relational modeling

• Build and maintain product graph infrastructure that captures relationships between products, variants, brands, categories, retailers, and transactions.
• Use graph-based techniques (community detection, link analysis, centrality) to identify product families, detect duplicates, and surface insights on product hierarchies.
• Partner with Data Platform teams to design scalable graph storage and query patterns (e.g., Neo4j, graph extensions in BigQuery).

Insights, monitoring & reporting

• Systematically identify, classify, and prioritize product data quality issues; create clear summaries, visualizations, and actionable recommendations for stakeholders.
• Build and maintain dashboards and recurring reports for key product data KPIs (match rates, GPID coverage, duplicate rates, classification accuracy, attribute completeness).
• Establish alerting and anomaly detection systems to proactively surface data quality degradation and model performance issues.

Engineering & production deployment

• Take models and analytics prototypes from POC to production, with or without engineering partnership—owning deployment, testing, monitoring, and iteration.
• Build robust, scalable data pipelines and ML workflows using production-grade tools and best practices (versioning, CI/CD, testing, observability).
• Collaborate with MLOps and Data Engineering teams to ensure production readiness: reliability, latency, drift monitoring, and SLOs.

Qualifications

Required

• Experience: 5+ years in data science, ML engineering, or analytics engineering, with at least 2+ years focused on product data, catalog quality, entity resolution, search/retrieval, or e-commerce/marketplace analytics.
• Engineering strength: Proven ability to build production-grade data pipelines and deploy ML models independently; strong software engineering fundamentals (code quality, testing, version control, CI/CD).
• Data quality expertise: Demonstrated experience analyzing and improving large-scale structured data quality (completeness, consistency, accuracy, deduplication, entity resolution).
• ML & classification experience: Track record building and deploying classification models, ranking systems, or search/retrieval pipelines in production.
• Technical skills:
• Strong Python and SQL; proficiency with ML libraries (scikit-learn, XGBoost, LightGBM, PyTorch/TensorFlow) and data manipulation tools (pandas, PySpark).
• Experience with entity resolution, fuzzy matching, clustering, embeddings, and similarity-based techniques (Levenshtein distance, cosine similarity, nearest-neighbor search).
• Familiarity with production ML workflows (model versioning, monitoring, evaluation, retraining, A/B testing).
• Experience with data profiling, anomaly detection, and exploratory analysis at scale.
• Analytical rigor: Strong foundation in statistics and ML; ability to design experiments, validate models, interpret results, and communicate insights with business context.
• Stakeholder collaboration: Experience working cross-functionally with Product, Engineering, and business teams; ability to translate technical work into actionable recommendations.
• Education: Bachelor's in a quantitative field (CS, Statistics, Math, Engineering, or similar); Master's/PhD preferred.

Preferred / Nice to have

• Experience with vector search and embeddings (sentence transformers, OpenAI embeddings, BERT-based models) and vector databases (FAISS, Pinecone, Weaviate, Milvus, pgvector).
• Familiarity with search and retrieval systems (Elasticsearch, Solr, semantic search, BM25, hybrid ranking) and understanding how data quality impacts relevance.
• Experience with graph databases and graph analytics (Neo4j, NetworkX, graph algorithms for clustering and link prediction).
• Knowledge of NLP techniques for product data (text classification, named entity recognition, attribute extraction, title/description parsing, semantic similarity).
• Experience with multimodal modeling (combining text, images, and structured attributes for classification or retrieval).
• Familiarity with global product identifiers (GTIN/UPC/EAN, MPN, SKU hierarchies) and standards organizations (GS1, GDSN).
• Experience with deduplication and record linkage at scale (blocking strategies, probabilistic matching, hierarchical clustering).
• Familiarity with GCP tools (BigQuery, Vertex AI, Dataflow, Cloud Run, Looker) and/or Databricks/Spark for large-scale processing and deployment.
• Exposure to master data management (MDM) or data governance practices in product or catalog contexts.
• Experience with recommendation systems or understanding how product data quality impacts personalization and ranking.

What sets you apart

• Product data obsession: You care deeply about data quality and understand how poor catalog hygiene cascades into user experience, business reporting, and operational inefficiencies.
• Engineering mindset: You don't just build prototypes—you ship them. You write clean, tested, production-ready code and can own the full lifecycle from research to deployment.
• Detective instincts: You love digging into messy data, finding patterns, and uncovering root causes—whether it's a systematic retailer issue, a subtle duplicate cluster, or a classification edge case.
• Pragmatic prioritization: You balance comprehensiveness with impact, focusing on the 20% of issues that drive 80% of quality problems and business value.
• Search & retrieval intuition: You understand how product data powers search and recommendations, and you know how to build infrastructure (embeddings, vector DBs, graphs) that makes these systems work at scale.
• Stakeholder fluency: You translate messy data findings into clear, actionable recommendations and build trust with brands, retailers, Product, and Engineering teams.
• Comfort with ambiguity: You thrive in evolving data ecosystems, defining your own quality metrics and technical roadmaps when the problem space is still being shaped.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

About the Role

We're seeking a Senior Data Scientist specializing in Fraud and Risk to join our Cape Town Data Science team. In this role, you'll be at the forefront of protecting our affiliate marketing ecosystem by researching, developing, and deploying ML models that detect and prevent fraud across attribution, lead quality, and partner compliance. You'll work on high-impact problems spanning traditional fraud patterns and emerging threats—from attribution manipulation to browser extension abuse—while building production systems that scale. This is an opportunity to combine rigorous analytical work with tangible business impact in a fast-moving, adversarial domain.

Core Responsibilities

Research & model development

• Conduct R&D on fraud detection and risk monitoring across the digital advertising ecosystem, including attribution fraud, lead fraud, click injection, browser extension abuse (e.g., Honey-style coupon hijacking), brand safety violations, and creator authenticity verification.
• Design, prototype, and validate ML models and rule-based systems for fraud detection, partner risk scoring, compliance monitoring, and trust & safety workflows.
• Research and apply graph-based fraud detection techniques (community detection, link analysis, behavioral clustering) and explore graph database applications for modeling relationships between users, devices, transactions, and partners to uncover coordinated fraud rings and suspicious network patterns.
• Stay ahead of emerging fraud patterns through continuous learning—monitoring industry trends, reviewing academic literature, exploring data for novel anomalies, and collaborating closely with Product, Compliance, and Trust & Safety teams.

Production deployment & iteration

• Deploy Fraud and Risk ML models to production; own the end-to-end delivery from ETL, feature engineering, model training, deployment, to monitoring.
• Iterate on live models by adding new features, improving performance (precision/recall/F1), and reducing false positives.
• Partner with MLOps and Engineering to ensure models are robust, scalable, and production-ready (testing, alerts, drift monitoring, retraining pipelines).

Data analytics & insights

• Perform deep-dive analyses on fraud trends, partner behavior, and risk patterns to inform model strategy and business decisions.
• Translate analytical findings into actionable recommendations for Product, Marketing, and Finance stakeholders.
• Build dashboards and reports to communicate model performance, fraud impact, and risk metrics to leadership.

Cross-functional collaboration

• Work closely with Product, Engineering, Compliance, and Finance to scope requirements, prioritize work, and align on success metrics.
• Communicate technical work clearly to non-technical audiences; present findings and tradeoffs in planning forums and reviews.
• Contribute to a culture of experimentation, documentation, and knowledge sharing within the Data Science team.

Qualifications

Required

• Experience: 5+ years in data science, ML, or advanced analytics, with at least 2+ years focused on fraud detection, risk modeling, or anomaly detection in production environments.
• Fraud & risk domain expertise: Demonstrated experience building and deploying fraud or risk models (classification, anomaly detection, time-series analysis, graph-based methods).
• Technical skills:
• Strong Python and SQL; proficiency with ML libraries (scikit-learn, XGBoost, LightGBM, or similar).
• Experience with feature engineering, model evaluation (ROC/AUC, precision-recall, cost-sensitive learning), and handling imbalanced datasets.
• Familiarity with production ML workflows (versioning, monitoring, A/B testing, model retraining).
• Analytical rigor: Strong foundation in statistics and ML; ability to design experiments, validate models, and interpret results with business context.
• Communication: Ability to translate complex technical work into clear insights for stakeholders; experience presenting to cross-functional teams.
• Education: Bachelor's in a quantitative field (CS, Statistics, Math, Engineering, or similar); Master's/PhD preferred.

Preferred / Nice to have

• Experience in affiliate marketing, ad tech, or e-commerce fraud (attribution fraud, click fraud, lead validation, coupon abuse).
• Familiarity with browser extension detection, fingerprinting, or device/user identity resolution.
• Experience with graph analytics or network-based fraud detection (community detection, link analysis, behavioral clustering).
• Knowledge of privacy-preserving ML techniques or working with privacy-constrained data.
• Experience with real-time or near-real-time scoring and low-latency deployment (e.g., REST APIs, streaming pipelines).
• Familiarity with GCP tools (BigQuery, Vertex AI, Cloud Run) and/or Databricks/Spark for large-scale data processing.
• Exposure to rule engines, decision trees, or hybrid rule-ML systems for compliance and risk workflows.

What sets you apart

• Adversarial thinking: You understand how fraudsters operate and can anticipate evasion tactics and evolving attack vectors.
• Pragmatic delivery: You balance rigor with speed, prioritizing MVPs and iterative improvement over perfection.
• Business impact orientation: You focus on measurable outcomes (fraud loss reduction, false positive rates, operational efficiency) and communicate ROI clearly.
• Comfort with ambiguity: You thrive in evolving problem spaces, defining your own roadmap when fraud patterns shift or new threats emerge.
• Collaboration and influence: You build trust across teams and can drive adoption of your models through enablement, documentation, and clear storytelling.

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products Performance (affiliate), Creator (influencer), and Advocate (customer referral)unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it  matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

As a Multimedia Design Intern, you’ll play a key role in bringing learning experiences to life through motion graphics, video, and digital design. You’ll create engaging, high-quality content across our LMS, marketing channels, and digital platforms, ensuring every piece is visually compelling, on-brand, and designed with user experience (UX) and learner experience (LX) in mind. You’ll collaborate with cross-functional teams, including Learning Designers, Marketing, Product, and SMEs, to produce content that drives engagement, understanding, and conversion. This is a 6 month, hybrid role.

What You'll Do:

Content Creation & Design

• Design and produce multimedia content, including videos, motion graphics, animations, and digital assets
• Create content for learning experiences, marketing campaigns, and product education

Video Production (End-to-End)

• Support and contribute across the full production lifecycle:
• Pre-production: storyboarding, scripting support, planning
• Post-production: editing, sound design, motion graphics, final delivery

UX/UI & Digital Design

• Contribute to web, UX/UI, and interactive content design
• Create mockups, prototypes, and proof of concepts (POCs)
• Apply UX best practices to improve learner engagement and usability

Collaboration & Execution

• Work closely with stakeholders to understand requirements and deliver on the scope of work (SOW)
• Present ideas, iterate based on feedback, and maintain alignment throughout projects

Brand & Quality

• Ensure all content aligns with PXA brand guidelines and visual standards
• Perform quality assurance (QA) on all deliverables

Innovation & Growth

• Stay up to date with design trends, tools, and emerging technologies
• Explore new formats, including interactive learning, gamification, and mobile-first content
• Contribute to evolving PXA initiatives such as YouTube strategy, SEO content, and digital learning experiences

What You Bring:

• Degree or coursework in Multimedia Design, Film, Animation, or related field
• Experience creating content for platforms like YouTube, LinkedIn, or eLearning environments
• Strong foundation in video editing, motion graphics, and graphic design
• Familiarity with UX/UI or web design principles
• Adobe Creative Suite (After Effects, Premiere Pro, Photoshop, Illustrator)
• Basic knowledge of Figma, Webflow, or similar tools is a plus
• Understanding of HTML/CSS (and basic JavaScript is advantageous)

Benefits / Perks for Interns: 

• Casual work environment, including hybrid work environment
• Flexible work hours
• Training & Development
  • Learning the advanced partnership automation products
  • Coursera
• Internet Allowance
• Free Affiliate & Partnerships Industry Fundamentals Certification by PXA

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

#LI-ND1

Our Company:

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your role at impact.com:

As a Graduate Software Engineer, you will join our GRAINE (Graduates And Interns in Engineering) Squad where you have an opportunity to fast track your software development skills. You will become proficient in the latest in Java, Unit Testing, TDD, Spring, master our platform and code base.

What You'll Do:

• Develop, test and maintain software for the Platform
• Build meaningful unit, functional and integration level tests for the software built
• Develop code both independently and while pair programming
• Keeps technically abreast of trends and advancements within area of specialization, incorporating these improvements where applicable
• Review business needs, requirements, technical specifications
• Write and maintain design, user and test documentation
• Respond to alerts, review error messages, and fix bugs  in a timely manner

What You Bring:

• Postgraduate degree in Computer Science or Information Technology or equivalent experience.
• 0+ years' Java programming experience.
• Are you passionate about working in Java?
• Solving problems excites you.
• You are able to work in a fast-paced environment.
• You take initiative.
• Work in an atmosphere that promoted a high-level of growth
• Work in modern agile methodology (advantageous).
• Command line and IDE developer tools such as Eclipse, IntelliJ (advantageous).
• Disciplined work ethic to execute and support documented processes.
• Excellent ability to synthesize and prioritize information, and make recommendations.
• Teamwork, reliability and ‘can-do’ attitude is Currency at Impact Radius.
• You have a continuous improvement mindset.
• You have excellent communication and collaboration skills.
• You have the ability to multi-task in a dynamic environment.

Nice to have:

 Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits/Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-ND1

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal and Fanatics visit www.impact.com.

 Your Role at impact.com:

As a Software Quality Assurance Engineer at Impact, your key responsibilities will carry a dual  mandate, being to deliver the highest quality software to our end users while simultaneously ensuring the persistence of the quality standard by means of automated regression. This is a rare opportunity in QA to have a direct influence on the quality of our software through every phase of the feature delivery workflow. This role will fully encompass all responsibilities associated with the Quality Assurance complement for a designated squad.

The applicant who is ultimately successful will be expected to scrutinize new features with a high attention to detail and document the methodology utilised in the form of a detailed test plan containing the respective test cases specific to the feature.  Upon successful deployment of the feature, the scenarios detailed in the test plan are then to be automated using Java and selenium webdriver.

The person filling this role will also be mandated with conducting the regression testing phase of the deployment workflow process and reporting on results timeously. The successful candidate will partner closely with software Development Engineers and Product Managers to understand product requirements as well as functionality for developing appropriate build scripts, test plans and test cases.

What You'll Do:

• Accountable for Automation Testing
• Accountable for creating, configuring and maintaining a suite of automated regressions tests & their environment
• Test Planning & Analysis of Requirements
• Sign-off on manually scripted test cases
• Review and action pull requests 
• Review product design documentation to ensure that requirements stated are correct, unambiguous, and verifiable.
• Consult with product development to evaluate system interfaces, operational requirements, and performance requirements of the overall system.
• Define test methods and create test plans for new or updated software projects to determine if the software will perform accurately and reliably according to documented requirements as well as established standards under both normal and abnormal conditions
• Recommend design improvements or corrections to engineers throughout the SDLC.
• Maintain effective communication with the project software engineers on project limitation, capability, performance requirement and hardware interface changes.
• Execute test plans and create test reports to describe program evaluation, testing, and correction.
• Testing will include functional and nonfunctional, integration, regression, system, smoke and sanity testing (minimum)
• Monitor program performance after implementation to prevent re-occurrence of program operating problems and ensure efficiency of operation.
• Conduct compatibility tests with vendor-provided programs.
• Formulate and design software systems, using scientific analysis and mathematical models to predict and measure outcome and consequences of design.
• Create test tools that facilitate data gathering and test method execution.
• Support manufacturing by verifying fixture software or any software used during production.
• Participate in risk management meetings.
• Scripting of test cases against manually scripted test cases / TestRail
• Run regression tests against the applications then diagnose & report all issues
• Implement automated tests using a Selenium framework
• Defect Management
• Implement scripts and server configurations for automated build and testing environments
• Provide reports and procedures on Automation runs & progress
• Reporting and tracking test metrics such as test and code coverage
• Ensure QA automated test framework is documented, with focus on continuity

 What You Have:

• Solid understanding of computer programming and software development
• Ability to troubleshoot equipment problems and perform complex system tests
• Creative thinking skills
• Detail-oriented personality
• Excellent manual dexterity
• Ability to communicate well to other members of the development team
• At least 3 years experience in SDLC (Software Development Life Cycle)
• Bachelor's Degree/BTEC or equivalent experience
• ISTQB/ISEB (Pref)
• At least 2 years of experience in developing RESTful APIs
• At least 3 years of test automation experience: Selenium, Jasmine, POM, Cucumber
• Certified in Java, Spring or AWS technologies (Pref)
• Nice to have: Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits:

• Hybrid, Casual work environment
• Responsible PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements
• Technology Stipend

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-NK1

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal and Fanatics, visit www.impact.com.

Your Role at Impact.com

As a Senior Software Engineer, your focus will be on delivering epics for the squad through planning, designing, implementing, testing and deploying. You will be self sufficient with an understanding of ancillary services and infrastructure.

This role assumes that you are able to define the correct cloud services to use, implement new libraries and identify and solve problems independently.

You will have experience across multiple languages with practical experience in common architectural patterns, implementing blackbox and whitebox testing and complex integration testing frameworks.

At this level you are expected to deliver independently as well as unblock and assist team members with delivery. You should feel comfortable escalating and communicating effectively.

You will also be working closely with the SSO to prioritise, and understand the strategic direction of the product and help team members with planning, design and implementation.

What You'll Do:

• Collaborate with a distributed team to fulfill the department's quarterly objectives
• Develop code both independently and while pair programming
• Write and maintain design, user and test documentation
• Become familiar with technologies used on the squad
• Perform triage functionality through verification and fixing of bugs
• Build customer and non customer facing code.
• Support software testing and quality assurance processes to ensure high-quality deliverables
• Create SQL for Tech Updates and ensure this is ready for review
• Keeps technically abreast of trends and advancements within area of specialization, incorporating these improvements where applicable
• Review business needs, requirements, technical specifications
• Respond to alerts, review error messages, and fix bugs in a timely manner
• Mentor and give guidance to less senior staff to grow careers
• Perform code reviews
• Approve pull requests
• Perform point releases
• Maintain build- and stage stability
• Research and prototype new technologies
• Influence system wide architecture
• Evolve architecture
• Regularly review peer contributions and take part in constructive retrospectives to increase efficiency
• Actively contribute to and maintain technical documentation
• Follow technology trends and incorporate new promising technology as required to keep with the times
• Ability to assess, debug and resolve technical issues
• Contribute to creative solutions that help make the development process more efficient - elevated ownership of application stability

What You Have:

• Initiative
• Adaptability
• Being a team player
• Personal Development
• Completed B.S. In Computer Science or related field or equivalent professional experience.
• Opensource contributions are beneficial
• 8+ years experience: Java 8 +, SQL, Unix shell commands, version control, JDBC, OR Tools (Hibernate, JPA), Spring MVC, HTTP/Rest protocols, build tools (Gradle/Maven), CI (Jenkins/Bamboo/etc), JVM &Garbage collection, NOSQL & Data lakes, Cloud Computing, Load balancing
• Experience working with Java, Spring and related Technologies
• 8+ years Software Development
• Agile / Iterative processes. Kanban / Scrum
• Knowledge of Relational Databases, Table design, SQL
• TDD experience
• Continuous Integration / Delivery methods, tooling, integrations
• Experience working with Large Scale processing
• Exposure and experience in any Google Cloud technology highly desired
• Experience in monitoring, alerting and production support
• Good understanding of JVM and Garbage Collection
• Knowledge of Digital Marketing is a big plus
• Exposure to front end technologies
• Experience Mentoring / Training teams
• Experience in taking ownership off larger pieces of work
• Proven track record of influencing architecture and inter-disciplinary dependencies
• Nice to have: Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits:

• Hybrid, Casual work environment
• Responsible PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with 10x Funds
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-Hybrid

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal and Fanatics, visit www.impact.com.

Your Role at Impact.com

As a Senior Software Engineer III, your focus will be on delivering epics for the squad through planning, designing, implementing, testing and deploying. You will be self sufficient with an understanding of ancillary services and infrastructure.

This role assumes that you are able to define the correct cloud services to use, implement new libraries and identify and solve problems independently.

You will have experience across multiple languages with practical experience in common architectural patterns, implementing blackbox and whitebox testing and complex integration testing frameworks.

At this level you are expected to deliver independently as well as unblock and assist team members with delivery. You should feel comfortable escalating and communicating effectively.

You will also be working closely with the SSO to prioritize, and understand the strategic direction of the product and help team members with planning, design and implementation.

What You'll Do:

• Collaborate with a distributed team to fulfill the department's quarterly objectives
• Develop code both independently and while pair programming
• Write and maintain design, user and test documentation
• Become familiar with technologies used on the squad
• Perform triage functionality through verification and fixing of bugs
• Build customer and non customer facing code.
• Support software testing and quality assurance processes to ensure high-quality deliverables
• Create SQL for Tech Updates and ensure this is ready for review
• Keeps technically abreast of trends and advancements within area of specialization, incorporating these improvements where applicable
• Review business needs, requirements, technical specifications
• Respond to alerts, review error messages, and fix bugs in a timely manner
• Mentor and give guidance to less senior staff to grow careers
• Perform code reviews
• Approve pull requests
• Perform point releases
• Maintain build- and stage stability
• Research and prototype new technologies
• Influence system wide architecture
• Evolve architecture
• Regularly review peer contributions and take part in constructive retrospectives to increase efficiency
• Actively contribute to and maintain technical documentation
• Follow technology trends and incorporate new promising technology as required to keep with the times
• Ability to assess, debug and resolve technical issues
• Contribute to creative solutions that help make the development process more efficient - elevated ownership of application stability

What You Have:

• Initiative
• Adaptability
• Being a team player
• Personal Development
• Completed B.S. In Computer Science or related field or equivalent professional experience.
• Opensource contributions are beneficial
• 8+ years experience: Java 8 +, SQL, Unix shell commands, version control, JDBC, OR Tools (Hibernate, JPA), Spring MVC, HTTP/Rest protocols, build tools (Gradle/Maven), CI (Jenkins/Bamboo/etc), JVM &Garbage collection, NOSQL & Data lakes, Cloud Computing, Load balancing
• Experience working with Java, Spring and related Technologies
• 8+ years Software Development
• Agile / Iterative processes. Kanban / Scrum
• Knowledge of Relational Databases, Table design, SQL
• TDD experience
• Continuous Integration / Delivery methods, tooling, integrations
• Experience working with Large Scale processing
• Exposure and experience in any Google Cloud technology highly desired
• Experience in monitoring, alerting and production support
• Good understanding of JVM and Garbage Collection
• Knowledge of Digital Marketing is a big plus
• Exposure to front end technologies
• Experience Mentoring / Training teams
• Experience in taking ownership off larger pieces of work
• Proven track record of influencing architecture and inter-disciplinary dependencies
• Nice to have: Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits:

• Hybrid, Casual work environment
• Responsible PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with 10x Funds
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-Hybrid

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

We’re a team in a fast-growing SaaS scale-up on a mission to make self-service Products, Plans, Subscriptions, and Billing seamless - for clients as well as our sales and account management departments. This is the heart of our business: enabling customers to purchase and upgrade plans independently, while ensuring billing is fully automated, accurate, and scalable.

This is a high-impact role. The systems you design and build will directly power our revenue growth, unlock new business models, and shape the backbone of how we operate.

What You'll Do:

• Take ownership of large, complex problems and design simple, elegant solutions.
• Work with stakeholders across product management, sales, and operations to deeply understand business needs — then deliver technology that meets them.
• Shape our architectural journey: from legacy monolith to modular monolith and event-driven systems, always with pragmatism and best practice.
• Champion domain-driven design (strategic & tactical), hexagonal architecture, test-driven development, and clean code.
• Mentor and guide less experienced engineers, helping the team level up.
• Continuously improve how we work, experimenting with new ideas and raising the bar.

What You Bring:

• BSc in Computer Science or equivalent experience.
• 7+ years' experience in software development
• Deep foundations in computer science and software engineering (algorithms and data structures, distributed computing, large system design, agile approaches etc.).
• Strong grasp of domain-driven design (strategic & tactical).
• Experience with hexagonal / ports-and-adapters architecture.
• Solid experience with object-oriented and functional programming.
• Passion for simple, clean and readable code.
• Understanding of, and appreciation for, test-driven development.
• Experience designing or working with event-driven architectures.
• A solid understanding of agile and iterative development approaches.
• Grasp of team organisation and dynamics (Conway’s Law, Team Topologies etc.).
• Excellent analytical and communication skills, with the ability to explain complex systems clearly.
• A natural mentor who enjoys helping others grow.
• A true team player — you enjoy close collaboration, value collective code ownership, and believe the best solutions come from working openly with colleagues across disciplines.
• Above all: someone who actively seeks out better ways of building, delivering, and operating software, and isn’t satisfied with “the way things have always been done.”

Our stack:

• Backend: Java / Spring
• Persistence: MySQL
• Frontend: Vue.js (though deep frontend expertise is not required)
• Architecture: Modular Monolith (evolving from legacy monolith), Hexagonal Architecture, Domain-Driven Design, Event-Driven Systems

Our methodologies:

We strive for continuous improvement and use proven engineering practices:

• Domain-Driven Design (strategic & tactical)
• Trunk-Based Development & Continuous Integration
• Continuous Delivery and frequent production deployments
• Agile development
• Test-Driven Development – when and where it makes sense
• Clean code and knowledge sharing

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-Hybrid

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

What You'll Do:

• Contribute to solving large, complex problems by building simple, elegant solutions.
• Collaborate closely with teammates and stakeholders across product, sales, and operations.
• Be an active part of our architectural journey: from legacy monolith to modular monolith and event-driven systems.
• Apply and grow your knowledge of domain-driven design, hexagonal architecture, test-driven development, and clean code.
• Use object-oriented and functional programming concepts appropriately.
• Learn from senior colleagues, while steadily increasing your scope of ownership.
• Continuously improve how we work, experimenting with new ideas and raising the bar with the team.

What You Bring:

• Solid foundations in computer science and software engineering (algorithms, data structures, system design, agile approaches).
• 4 + years' experience in software development
• Interest in, or hands-on experience with, domain-driven design (strategic & tactical).
• Familiarity with hexagonal / ports-and-adapters architecture.
• Experience with object-oriented and functional programming concepts.
• Passion for writing clean, simple, and readable code.
• Understanding of test-driven development and eagerness to grow in this area.
• Exposure to or interest in event-driven architectures.
• A collaborative mindset: you’re a team player who values collective ownership and close cooperation across disciplines.
• Strong analytical and communication skills, with the ability to learn and explain complex ideas.
• Above all: curiosity, drive, and a desire to continuously improve — both yourself and the way the team builds software.

Our stack:

• Backend: Java / Spring
• Persistence: MySQL
• Frontend: Vue.js (though deep frontend expertise is not required)
• Architecture: Modular Monolith (evolving from legacy monolith), Hexagonal Architecture, Domain-Driven Design, Event-Driven Systems

Our methodologies:

We strive for continuous improvement and use proven engineering practices:

• Domain-Driven Design (strategic & tactical)
• Trunk-Based Development & Continuous Integration
• Continuous Delivery and frequent production deployments
• Agile development
• Test-Driven Development – when and where it makes sense
• Clean code and knowledge sharing

Benefits:

• Hybrid, Casual work environment
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with 10x for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements
• Technology Stipened
• Primary Caregiver Leave
• Mental  Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage 

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-Hybrid

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

What You'll Do:

• Contribute to solving large, complex problems by building simple, elegant solutions.
• Collaborate closely with teammates and stakeholders across product, sales, and operations.
• Be an active part of our architectural journey: from legacy monolith to modular monolith and event-driven systems.
• Apply and grow your knowledge of domain-driven design, hexagonal architecture, test-driven development, and clean code.
• Use object-oriented and functional programming concepts appropriately.
• Learn from senior colleagues, while steadily increasing your scope of ownership.
• Continuously improve how we work, experimenting with new ideas and raising the bar with the team.

What You Bring:

• Solid foundations in computer science and software engineering (algorithms, data structures, system design, agile approaches).
• 4 + years' experience in software development
• Interest in, or hands-on experience with, domain-driven design (strategic & tactical).
• Familiarity with hexagonal / ports-and-adapters architecture.
• Experience with object-oriented and functional programming concepts.
• Passion for writing clean, simple, and readable code.
• Understanding of test-driven development and eagerness to grow in this area.
• Exposure to or interest in event-driven architectures.
• A collaborative mindset: you’re a team player who values collective ownership and close cooperation across disciplines.
• Strong analytical and communication skills, with the ability to learn and explain complex ideas.
• Above all: curiosity, drive, and a desire to continuously improve — both yourself and the way the team builds software.

Our stack:

• Backend: Java / Spring
• Persistence: MySQL
• Frontend: Vue.js (though deep frontend expertise is not required)
• Architecture: Modular Monolith (evolving from legacy monolith), Hexagonal Architecture, Domain-Driven Design, Event-Driven Systems

Our methodologies:

We strive for continuous improvement and use proven engineering practices:

• Domain-Driven Design (strategic & tactical)
• Trunk-Based Development & Continuous Integration
• Continuous Delivery and frequent production deployments
• Agile development
• Test-Driven Development – when and where it makes sense
• Clean code and knowledge sharing

Benefits:

• Hybrid, Casual work environment
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with 10x for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance
• Fitness club fee reimbursements
• Technology Stipened
• Primary Caregiver Leave
• Mental  Health and Wellness Benefit - Including 12 Therapy/Coaching sessions + Dependent coverage 

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-Hybrid

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

The QA Lead is responsible for defining, implementing, and overseeing quality assurance strategies to ensure the delivery of high-quality software products for the group. This role bridges technical QA execution and leadership, guiding QA engineers while collaborating closely with development, product, and DevOps teams to embed quality throughout the software development lifecycle

What You'll Do:

As a QA Lead for the platform group, you will lead a critical function focused on both the technical infrastructure and the human element of Quality Assurance. Your responsibilities will include:

1. Quality Strategy & Process

• Define, track, and report on key quality metrics (e.g., defect rates, test coverage, automation stability) to drive continuous improvement.
• Define and maintain QA standards, methodologies, and best practices
• Establish test strategies for functional, regression, integration, performance, and security testing
• Ensure quality gates are integrated into CI/CD pipelines
• Drive continuous improvement of QA processes and tools
  
  
2. Leadership & Team Management
• Lead, mentor, and support QA engineers (manual and automation), fostering their professional growth and skill development.
• Plan QA resource allocation and testing schedules
• Develop onboarding materials and host internal training sessions to ensure team members have the knowledge and skills to succeed.
• Conduct reviews, provide feedback, and support skill development
• Promote a culture of quality ownership across teams within the group
  
  
3. Test Planning & Execution
• Own test plans, test cases, and test data strategy
• Oversee test execution and defect management lifecycle
• Ensure adequate test coverage and risk-based testing
• Validate acceptance criteria and release readiness
• Ensuring coverage for smoke testing post release.
  
  
4. Automation & Tooling
• Drive test automation strategy and framework selection
• Ensure effective use of automation tools and test management systems
• Collaborate with DevOps on CI/CD integration
• Monitor test execution metrics and reporting
• Stay up-to-date with the latest industry trends and advancements in test automation.
• Explore and implement AI/ML-driven testing techniques to enhance test coverage and efficiency.
  
  
5. Stakeholder Collaboration
• Partner with Product Managers to clarify requirements and acceptance criteria
• Work closely with Engineering Leads to resolve quality risks
• Communicate quality status, risks, and metrics to stakeholders
• Support release planning and go/no-go decisions
• Partner with QA platform & enablement to evaluate & implement next gen tools & technologies for the QA function.

What You Bring:

Required Qualifications

1. 5+ years of experience in Quality Assurance and/or Software Development Engineering in Test (SDET) roles, with a strong background in test automation and platform development.
2. Leadership experience, ideally leading QA teams for more than a year.
3. Deep expertise in various testing methodologies, tools, and frameworks (e.g., Selenium, Playwright, TestRail, CI/CD integration, API testing).
4. Excellent communication, interpersonal, and collaboration skills, with the ability to influence and align stakeholders across different teams.
5. A proactive and innovative mindset, always seeking ways to improve quality, efficiency, and developer experience.

Preferred Qualifications

1. Experience leading test framework migrations. 
2. Familiarity with OWASP guidelines and security testing tools preferred.

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

The Company: 

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Why Join Us?

We value engineers who treat code as a craft. You’ll have the autonomy to choose the right tools for the job, the environment of equality and open collaboration, the support to grow professionally, and plenty of tasks to challenge yourself.

Your Role at impact.com:

We are looking for a Senior Node.js Engineer who doesn't just write code but actually enjoys the craft of programming. We need a proactive problem-solver - someone who treats failing code as a captivating puzzle to be solved and fixed before it impacts the user experience.

Our core product relies on a sophisticated ETL (Extract, Transform, Load) engine that pulls data from a dizzying array of external sources.

If you can find fun in reverse-engineering a complex API, building a crawler that can dance around obstacles, or optimizing the pipeline so that it can handle massive volumes you’ll fit right in.

What You'll Do:

• Architect & Build: Develop robust, scalable integrations using Node.js and TypeScript.
• The ETL Engine: Maintain and optimize the core of the ETL engine to ensure resiliency, high throughput and data integrity.
• Data Scavenging: Design and implement crawlers and API consumers that interface with diverse external systems.
• Dev On-Call: Participate in a shared on-call rotation. You’ll monitor system health, respond to alerts, and perform "surgery" on production issues when things go sideways.
• Quality First: Always looking for ways to improve and ensure the quality of our data.
• Mentorship: Lead by example in code reviews and architectural discussions, fostering a culture of technical excellence.

Who You Are:

• Pro-active: You don’t wait for a spec to be 100% perfect if you see a way to make the system better today.
• Tech Obsessed: You actually care about the stack. You follow the latest releases, you have opinions on tools, and you’re always looking for a more efficient way of working.
• Resilient: You understand that in the world of third-party integrations, things are unpredictable and unreliable. You enjoy the challenge of building "self-healing" systems.

What You Bring:

• Language Mastery: Deep expertise in Node.js and TypeScript.
• Data Engineering: Experience building data-processing/streaming processes, handling large datasets, and managing data schema evolution.
• Observability: Good understanding of OpenTelemetry, all types of observability signals and experience working with them.
• Cloud Native: Hands-on experience with Google Cloud Platform (GCP) (GKE, KMS, Google Cloud Storage, Secret Manager).
• Testing Rigor: A "test-first" mindset with experience in frameworks like Jest, Vitest and Playwright.
• Collaboration: Good understanding of GitHub workflows (PRs, Actions, Issues)

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Strong extended health benefits: Health & Prescription coverage, vision and dental care, virtual health care, out-of-country medical coverage
• Insurance coverage (life, short-term disability, long-term disability, and more)
• Health Care Spending Account
• Two different Employee Assistance Programs
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of your total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

Note: Benefits may vary by location and are subject to local regulations.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About impact.com: 

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

Your Role at impact.com:

As a Mid-Level Android Developer at Impact.com, you will play a crucial role in the design, development, and maintenance of our Android application. You will work closely with cross-functional teams, our product manager, designer, and fellow developers, to create a high-quality, user-friendly apps that meet the needs of our customers. 

What You'll Do:

• Collaborate with our tech lead, product manager and designer to understand project requirements and translate them into technical specifications.
• Design, develop, test, and maintain our Android application so that it adheres to best practices and deliver an exceptional user experience.
• Write clean, efficient, and maintainable code, following coding standards and guidelines.
• Participate in code reviews to ensure code quality and share knowledge with the development team.
• Debug and resolve issues and bugs identified by QA and end-users, providing timely solutions.
• Stay up-to-date with the latest Android development trends, tools, and technologies, and actively incorporate them into projects.
• Optimize application performance and ensure responsiveness across various devices and Android versions.
• Collaborate with backend developers to integrate APIs and ensure seamless data flow

What You Bring:

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent
  work experience).
• 3+ years of professional experience in Android app development.
• Proficiency in Kotlin programming.
• Strong knowledge of Android SDK, Android Studio, and related development tools.
• Experience with RESTful APIs, third-party libraries, and web services integration.
• Familiarity with responsive UI/UX principles.
• Knowledge of version control systems (e.g., Git).
• Excellent problem-solving and debugging skills.
• Strong communication and collaboration skills.
• Ability to work independently and in a team-oriented environment

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As an L2 Security Analyst, you move beyond the "what" and into the "how" and "why." You will handle escalated incidents that require deep technical dives and proactive measures. You are expected to be a self-starter who can manage complex security projects independently, specifically focusing on our SASE/SSE architecture and advanced Cloud environments.

What You'll Do:

• Advanced Investigation: Lead deep-dive forensics for escalated alerts from L1, determining the root cause and scope of breaches.
• Threat Hunting: Conduct proactive threat hunting missions across AWS and Google Cloud to find "living off the land" attackers.
• Infrastructure Security: Manage and optimize SASE/SSE policies to ensure secure access for our remote workforce.
• Secure SDLC: Partner with DevOps to integrate security scanning and best practices into the SDLC.
• AI Implementation: Lead the implementation of AI/Machine Learning models for predictive threat detection and behavioral analysis.

What You Bring:

• Experience: 2-5 + years of dedicated experience in a SOC or Incident Response role.
• Cloud Mastery: Proven experience securing and auditing Google Cloud and AWS environments.
• Advanced Tooling: Expertise in configuring SIEM correlation rules and fine-tuning AV/EDR policies to reduce false positives.
• Independence: Proven ability to work independently, managing long-term security projects with minimal supervision.
• Education: Knowledge of both Red Team (offensive) and Blue Team (defensive) methodologies to better anticipate adversary moves.

Benefits and Perks: 

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

The L1 Associate Security Analyst is the first line of defence in our Security Operations Center (SOC). You will be responsible for the continuous monitoring of our digital environment, identifying potential threats, and performing initial triage. This role is perfect for a disciplined, high-energy individual who is eager to dive into the "Blue Team" side of operations while maintaining a healthy curiosity for "Red Team" tactics.

What You'll Do:

• Monitor & Triage: Actively monitor SIEM alerts and AV/EDR consoles to identify and escalate suspicious activity.
• Email Defense: Analyze reported phishing attempts and manage Email Security gateways to neutralize inbound threats.
• Cloud Support: Assist in monitoring workloads within Google Cloud (GCP) and AWS to ensure compliance with security baselines.
• AI Integration: Utilize AI-driven security tools to summarize alerts and automate repetitive documentation tasks.
• Workstation Management: Perform basic security audits and configuration checks within Google Workspace.

What You Bring:

• Experience: 0–2 years in cybersecurity or IT; a strong personal portfolio or lab environment is a plus.
• Technical Knowledge: Foundational understanding of the SDLC and how security fits into the development pipeline.
• Tools: Exposure to any major SIEM or EDR platform.
• Soft Skills: Highly motivated and disciplined; able to follow complex playbooks while working independently during quiet shifts.
• Interest: A demonstrated passion for either Red or Blue teaming.

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.