Join our Santa Barbara office

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As a Customer Success Director (CSD) at impact.com, you will play a key individual contributor role in managing enterprise-level client relationships to promote retention and growth. You will develop strategic, goal-driven account plans and processes to ensure productive partnerships with our top clients.  Capitalizing on our software suite, you’ll build stronger & more successful marketing campaigns for your portfolio of brands. This role requires a strong technical aptitude, a solid understanding of the digital ecosystem, and the ability to think critically. Your contribution will be essential to our clients' success and the growth of our business.

What You'll Do:

• Deliver world-class support to our top clients
• Maintain a balanced proactive/reactive relationship with your assigned accounts
• Enhance Impact's presence within client organizations by cultivating relationships and conducting strategic review sessions with senior decision-makers.
• Partner with our Sales organization to identify and capitalize on upsell and expansion opportunities 
• Dedicated duties include account monitoring, regular check-ins and relationship building
• Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise

What You bring:

• 5+ years Account Management or Customer Success experience, preferably B2B
• Bachelor's Degree (Business, Marketing or related field a plus), or equivalent experience
• Consistent track record of providing stellar support to customers
• Strong understanding of the digital marketing ecosystem
• Proficient in leveraging technology solutions, with a focus on SaaS and marketing tools
• A healthy dose of initiative and the ability to remain flexible
• Detail-oriented and able to efficiently prioritize tasks
• Critical thinker and inventive problem-solver
• Proven track record of quality verbal and written communication skills 
• Customer-focused, commercially minded, service-oriented
• Enthusiastic teammate
• Great conflict resolution skills
• Excellent time management skills

Nice to have:

•  Affiliate & Partnerships Industry Fundamentals Certification by PXA

Salary Range:  $110,000 - $135,000 per year, plus an additional 25% Variable Commission Plan ($27,500-$33,750)  and generous stock (RSU) award.

  *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Strong extended health benefits: Health & Prescription coverage, vision and dental care, virtual health care, out-of-country medical coverage
• Insurance coverage (life, short-term disability, long-term disability, and more)
• Health Care Spending Account
• Two different Employee Assistance Programs
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks of fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

*We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-NewYork,NewYork_Hybrid

#LI-Santa_Barbara

Our Company:

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As a Senior Onboarding Manager you will oversee clients through account set up and integration. The position is responsible for managing the overall onboarding experience and guiding both internal resources and the client through implementation, account configuration, training, and early activation, ensuring each milestone is successfully completed on time. A Senior  Onboarding Manager is a strong individual contributor and champion for providing the client with a tailored, professional and exciting experience to meet their goals and needs, delivering a happy customer to the success team! 

What You’ll Do: 

• Responsible for a portfolio of new accounts including launching, following a defined onboarding process, and ensuring metrics are accurate across all clients. Onboarding Managers should always know the current status of an account in their book of business.
• The Senior Onboarding Manager is responsible for building a relationship with the client that results in a delighted customer and allows for a smooth transition to success. This person is focused on customer experience, timely launch against billing start date, program success, and partnership growth.
• Listen to all client goals and requirements, rapidly understand the nuances of their business, and ensure their setup and initial partnership strategies are tailored to meet these.
• Ensure all required stakeholders are included in discussions necessary to ensure respective setup items are agreed upon and confirmed.
• Continuously drive projects forward and ensure any blockers are surfaced and triaged immediately to keep project timelines on track.
• Any delays or risks to the project timeline are communicated and adjusted accordingly.
• Track activity and update client records in various tools including SFDC, Operator, Jira and other software we may be using.
• Provide direct support including training via email, Zoom, chat and in-app tools to users throughout the onboarding phase (sales handoff through time to first value)
• Act as the client champion during Onboarding and proactively project manage both internal and external teams to client launch
• Ensure critical client account and business information is captured and documented to ensure a smooth transition to Success
• Other Duties:
• Review, improve and provide feedback on the help documentation and process
• Continually enhance your knowledge of technical setups and technology
• Check that each client has a complete "final review" before going live
• Use reports to proactively reach out to clients in onboarding
• Escalate issues to managers as needed
• Share best practices
• Adhere to policies that are defined as part of SOC compliance
• Continually educating on industry and product knowledge
• Offsite travel may be required to client offices or other Impact locations

What You Bring:

• Experience launching and/or managing accounts in the affiliate marketing industry, creator industry, or digital marketing is not required but is strongly preferred
• 3-5+ years experience working as a Project Manager or related work (client-facing experience preferred)
• Proven track record of working with Enterprise brands 
• Experience working with Project Management software (JIRA, Asana or similar)
• Knowledge of various project management methodologies
• Cost and risk management skills
• Exceptional communication, interpersonal, conflict resolution, and negotiation skills
• Ability to make important decisions under pressure
• Detail-oriented and able to effectively prioritize tasks
• Must be a critical thinker and a resourceful problem-solver
• Enthusiastic team player
• Excellent time management skills
• Ability to work both in a team environment and autonomously
• Ability to multi-task and perform effectively under pressure
• Self-motivated and able to provide results with minimal supervision

Why This Role is Exciting: 

Why is this role exciting? They say first impressions go a long way, right? Be part of the team that gets to set the stage for our customers’ first interactions with Impact.com! Our Onboarding team is customer and partnership obsessed and is focused on ensuring all customers have a delightful experience joining Impact.com. Your goal is to ensure the client is set up for success by understanding the specific client’s business and advising on best practices and key features that align with their goals, needs, and integration.

Salary range: 

$90,000.00 - $110,000.00 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI_SantaBarbara

#LI_NewYork_NewYork

#LI_Columbus

Our Company:

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.

Your Role at impact.com:

The Onboarding Manager is responsible for managing the end-to-end onboarding experience for new & existing customers. This role ensures clients successfully launch their programs by guiding them through the kickoff, integration, and ramp phases while ensuring efficient delivery aligned with scalable onboarding processes.

The focus is not only launching programs but also on enabling customers to reach initial value quickly and efficiently.

What You'll Do:

• Manage the onboarding lifecycle from kickoff to activation.
• Guide customers through platform setup, integrations, and program configuration.
• Deliver onboarding sessions and training to clients.
• Ensure customers follow best practices for successful program setup.
• Identify and resolve common onboarding challenges.
• Maintain project timelines and ensure milestone completion.
• Collaborate with internal teams, including Integration Engineering, Sales, and Customer Success.
• Leverage onboarding playbooks, templates, and scalable resources.
• Track onboarding progress and communicate status to stakeholders.

Success Metrics

• Time to value
• Customer onboarding satisfaction
• Successful completion of onboarding milestones
• Platform adoption during onboarding

What You Bring:

• Strong project management and organizational skills
• Ability to communicate technical concepts to non-technical audiences
• Client-facing experience in onboarding, implementation, or customer success
• Ability to manage multiple onboarding projects simultaneously

Typical Experience

• ~2+ years experience in customer-facing roles
• Experience in client onboarding, affiliate/influencer management, or customer success is preferred

Salary range: $70,000.00 - $80,000 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Continued access to  Affiliate & Partnerships Industry Fundamentals Certification by PXA
• Parental Leave
• Technology Stipend 
• Office only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled. 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI_SantaBarbara

#LI_Columbus

#LI_NewYork_New York

#LI_Remote

About impact.com
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.

Your Role at impact.com:

We are seeking a highly organized and analytical Associate Project Manager to support the execution, optimization, and daily operations of our commercial-facing teams. This role is pivotal in driving customer growth through cross-functional collaboration, performance tracking, and process improvements. The ideal candidate has a strong foundation in operations, project management, excellent communication skills, and a passion for performance-driven marketing.

This role works with a wide range of internal stakeholders, including Senior Executives, to coordinate and implement strategic plans to achieve the business's objectives and key results. You will play a critical function keeping our company planning cycle and highest priority projects on track. Working closely with senior leaders across our commercial customer-facing teams, the Associate Project Manager is instrumental in creating a positive environment for collaboration and teamwork.

This role is a blend of supporting business planning/operations and active project management for priority  initiatives. 

What You'll Do:

Strategic Planning Coordination: Assist with semi-annual company planning and documentation.Performance Monitoring & Reporting: Track, analyze, and report on key performance indicators (KPIs)s.

• Project Planning & Execution: Work with cross-functional stakeholders and senior management to assist in developing project plans and schedules. Actively manage a selection of high priority projects to ensure they stay on schedule and deliver value.
• Risk & Decision Management: Help identify project risks and issues, and assist in mitigation strategies by using high-quality, data-supported recommendations on changes to project plans, schedules, and targets.
• Business Acumen & Strategy: Understand our overarching business strategy, how customer-facing teams operate, and the strategic impact of projects on the overall business and our customers’ success.
• Motivation & Relationship Building: Develop and maintain strong, trust-based relationships with key stakeholders within and outside of the team, to motivate and inspire them to complete tasks and projects on time.
• Stakeholder Expectation Management: Proactively manage stakeholder expectations regarding project scope, schedule, and deliverables to ensure a positive experience and successful project adoption.
• Executive Reporting & QBRs: Coordinate development of Quarterly Business Reviews (QBRs) and other high-level performance reports to internal Senior Executives.

What You Bring:

Hard requirements:

• Bachelor’s degree. Marketing, Business, Communications, or related fields are ideal, or equivalent experience. 
• 2+ years of experience working as a Project Manager or related work
• Experience working with G-Suite tools and Project Management software
• Demonstrated success managing complex projects involving external/client-side stakeholders.

Soft skills:

• Proven leadership skills with the ability to lead and motivate diverse cross-functional teams.
• Excellent communication, interpersonal, negotiation, and presentation skills 
• Exceptional problem-solving capabilities and the ability to make important decisions under pressure.
• High emotional intelligence and conflict resolution skills for navigating diverse personality types and complex internal dynamics 
• Ability to work both independently and cross-functionally in a fast-paced environment

Bonus experience:

• Project management certifications such as PMP or PRINCE2
• Strong customer-facing background, especially experience working with or in a fast-paced Agency or large-scale partnership environment.

Salary Range: $85,000 - $95,000 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant. 

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI-Santa_Barbara

#LI_NewYork_NewYork

#LI_Columbus

About impact.com
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

We are growing our sales organization to accommodate the increasing demand for our solution. We are looking for an experienced and dynamic sales person to join our North America team! You will have the opportunity to grow rapidly and gain exposure to new marketing technologies as we progress. As an Account Executive, SMB, you will be responsible for driving the sales process with prospective customers. Strong consultative and analytical skills are important for successful navigation from solution demo, the definition of the scope and final contract. Be the face and name of Impact to some of the most well-known brands worldwide.

What You'll Do:

• Sell the product to the appropriate accounts and manage towards hitting a pre-set revenue target
• Generate pipeline by proactively sourcing opportunities within the designated territory
• Prepare & deliver world-class demos and value-based presentations
• Answer prospects’ questions about product value, uses, integrations, and implementation
• Pro-actively drive the process with a prospective client from initial prospecting to a signed contract and internal handoff
• Drive active engagement by all internal and external stakeholders necessary to close a deal
• Update SFDC daily with all relevant details needed to reflect business reality

What You Bring:

• Bachelors Degree or equivalent experience
• Ideally 2+ years of closing experience, within SaaS
• Must be a true hunter!
• Must be willing to work out of the NYC or Santa Barbara office 3x a week, at the minimum
• Independent person with the desire to excel in a competitive and highly rewarding industry
• Strong communication, effective problem-solving, networking and presentation skills
• Proven track record of building territories and addressing client needs
• MUST HAVE knowledge of MEDDPICC or similar sales methodology
• Experience handling objections at multiple levels of enterprise organizations

Salary Range: $150-$190K OTE potential total on target earnings (base + commission), per year, plus eligibility to receive Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

Impact.com is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

#LI_NewYork_NewYork

#LI-Santa_Barbara

#LI-RL1 #LI-AG1

About impact.com
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.

Your Role at impact.com:

We are seeking an exceptional Executive Assistant to provide high-level, strategic, and confidential support to our Chief Revenue Officer (CRO). This is not a traditional scheduling role — it’s a critical business partnership with an executive leading functions central to our company’s success: delivering an outstanding experience while building a high-performance, engaged global workforce.

You will anticipate needs before they arise, protect and optimize the executives’ time, and ensure they can focus on their most strategic priorities. You will also be a key connector between leadership, internal teams, and external stakeholders, operating with diplomacy, judgment, and absolute discretion.

In this role, you will combine operational excellence, business acumen, and emotional intelligence to create impact at the highest levels of the organization.

What You'll Do:

Executive & Operational Support

• Manage complex calendar for C-Suite executive, proactively resolving conflicts and ensuring optimal prioritization of time.
• Coordinate and prepare agendas, briefing materials, and follow-up actions for leadership, board, customer, and cross-functional meetings.
• Handle a high volume of inbound requests, ensuring executives’ focus remains on high-value initiatives.
• Draft and proofread correspondence, presentations, and executive summaries with a high degree of polish and clarity.

RevOps Integration:

• Act as a bridge between the CRO and the RevOps team.
• You will help track the status of key performance indicators (KPIs)
• Assist in prepping materials for Weekly Forecast Calls, and ensure Sales alignment meetings are productive.

Meeting & Event Coordination

• Beyond just "booking the room," you will help set agendas, capture action items in RevOps-focused project tools (e.g., Asana, Monday, or Jira), and follow up on deliverables to ensure the CRO's directives are executed.
• Plan, coordinate, and execute global travel itineraries, ensuring seamless logistics across multiple time zones.
• Organize leadership off-sites, customer advisory boards, and company-wide events, including vendor management and budget oversight.
• Capture meeting minutes, track deliverables, and follow up to ensure commitments are met.

Stakeholder Management

• Act as a trusted liaison for internal and external contacts, maintaining professionalism in all interactions.
• Build strong relationships across the organization to facilitate information flow and collaboration.
• Represent the CRO with tact, professionalism, and cultural sensitivity in a global environment.

Process & Project Support

• Partner with Chiefs of Staff, other EAs, and business operations teams to streamline executive workflows.
• Maintain department documents, dashboards, and reporting trackers.
• Support special projects, including organizational initiatives, customer programs, and people experience projects.

What You Bring:

• 7+ years of Executive Assistant experience supporting C-suite leaders, ideally in a global technology or high-growth company.
• RevOps Literacy: Familiarity with the "Lead-to-Revenue" lifecycle. You should know your way around a CRM (Salesforce, HubSpot) and understand basic revenue terminology (ARR, Churn, Net Retention, Pipeline).
• Track record of managing multiple executives and complex calendars across time zones.
• Advanced proficiency with Google Workspace and/or Microsoft Office Suite, plus collaboration tools like Slack, Zoom, Trello, or Asana.
• Exceptional organizational skills and attention to detail.
• Strong business judgment and ability to operate autonomously.

Preferred:

• Experience supporting both customer-facing and HR/People functions.
• Event planning and project management experience.
• Familiarity with global business cultures and practices

Salary Range: $100,000.00 - $120,000.00 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI_Santa_Barbara

About impact.com
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

The Vice President of Global Pre-Sales will be responsible for building, leading, and scaling a world-class, outcome-driven Pre-Sales organization as a strategic extension of Sales, Product Marketing, Customer Success, and Go-To-Market (GTM). This high-impact, hands-on executive leadership role drives bookings, influences deal strategy, and ensures that every customer interaction is credible, efficient, and deeply value-focused. The VP will position the team not merely as demo experts, but as strategic advisors and business value consultants across global segments (SMB, Mid-Market, and Enterprise).

What you'll do:

Leadership & Organizational Strategy

• Define and execute the global Pre-Sales vision and strategy, ensuring tight alignment with overall revenue and GTM goals.
• Own and lead the worldwide organization, including Solutions Architects, Solutions Consultants, Sales Engineers, and the Business Value/Value Engineering team.
• Build, develop, and scale a high-performing global team, establishing clear roles, career paths, and continuous enablement programs.
• Foster a customer-first, consultative, and accountable culture that prioritizes measurable business outcomes.

Revenue & Deal Execution

• Act as a strategic partner to Sales and Revenue Leadership, with shared accountability for driving bookings outcomes, accelerating sales cycles, and improving win rates.
• Serve as an executive sponsor and escalation point for strategic, complex, and enterprise opportunities.
• Oversee all aspects of the solutioning motion, including technical demonstrations, proof-of-concepts, solution design, and ROI storytelling.
• Develop clear Pre-Sales coverage models by segment and deal complexity to ensure scalable support for both new business and expansion motions.

Business Value & Value Engineering

• Establish and scale the Value Engineering function to articulate the quantifiable business value of adopting the platform.
• Drive best-in-class practices for building business cases, quantifying Return on Investment (ROI), Total Cost of Ownership (TCO), and creating frameworks that clearly translate technical capabilities into clear business outcomes.

Cross-Functional Alignment & Enablement

• Partner closely with Product Marketing to ensure strong product narratives, use-case alignment, and clear messaging for different buyer personas.
• Act as the "voice of the customer" to Product and Engineering, providing structured feedback to influence the roadmap and competitive positioning.
• Collaborate with Customer Success and Sales to ensure smooth handoffs from sale to implementation, adoption, and long-term value realization (pre- and post-sales 'pod' environments).
• Drive enablement across the GTM organization, improving how demos are run and ensuring sellers understand how to position value, not just features.

What You Bring:

Experience

• Proven leadership experience (8+ years) in Pre-Sales, Solution Consulting, or a similar GTM 
• role within a B2B SaaS environment.
• Minimum of 5-7 years in a senior leadership role overseeing global or multi-regional Pre-Sales teams.
• Demonstrated experience building, scaling, and mentoring high-performing teams.
• Strong track record of influencing and supporting multi-million-dollar enterprise sales cycles.
• Deep understanding of command of the message and the MEDDICC/MEDDPICC framework

Skills & Competencies

• Exceptional executive presence with the ability to influence C-level and VP-level stakeholders across customer and internal organizations.
• Deep understanding of value-based selling, business case development, and ROI articulation.
• Ability to operate effectively as both a strategist and a hands-on builder.
• Data-driven and operationally minded, with experience defining and tracking Pre-Sales KPIs (e.g., win rate, team utilization, sales cycle impact).
• Strong partnership mindset and proven ability to drive cross-functional alignment with Sales, Product, Marketing, and Customer Success.
• Comfort working in a lean, dynamic organization and the ability to scale thoughtfully while creating organizational leverage.

Salary Range: Salary in the range of $250,000 with a variable in the range of $125,000

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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About impact.com
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.

Your Role at impact.com: Channel Partner Associate
Partnerships are at the heart of impact.com—not just enabling thousands of brands to develop their own partnerships, but also ensuring we are a leading partner in our own right. As a Channel Partner Associate, your focus will be on nurturing and growing our engagement with new and existing agency partners. You will have the opportunity to be creative and develop campaigns and strategies to reach our growing channel partner ecosystem.

What You'll Do:

• Establishing productive, professional relationships with a portfolio of agency partners
• Participating in recurring meetings with partners’ business development teams to develop mutual performance objectives and review progress
• Creating and executing messaging cadences to keep partners up to date on impact.com and drive engagement at scale
• Generating inbound referrals from channel partners and directing outbound customer referrals
• Coordinating with marketing to develop co-marketing materials with partners

What You Bring:

• You are passionate about your work, self-motivated, detail-oriented, and have excellent problem-solving abilities.
• You are naturally curious about how things work, metrics and number savvy, and have an analytical mindset.
• You enjoy networking and collaborating with your peers and industry professionals.
• You excel in both critical thinking and execution with a high attention to detail
• You have excellent written and verbal communication skills
• You have 1+ years of full-time work experience in sales, marketing or customer success

Salary range:  $70,000.00 - $80,000.00 per year, plus an additional 30% Variable Commission Plan and generous stock (RSU) award.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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