Join our Santa Barbara office

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As a Customer Success Director (CSD) at impact.com, you will play a key individual contributor role in managing enterprise-level client relationships to promote retention and growth. You will develop strategic, goal-driven account plans and processes to ensure productive partnerships with our top clients.  Capitalizing on our software suite, you’ll build stronger & more successful marketing campaigns for your portfolio of brands. This role requires a strong technical aptitude, a solid understanding of the digital ecosystem, and the ability to think critically. Your contribution will be essential to our clients' success and the growth of our business.

What You'll Do:

• Deliver world-class support to our top clients
• Maintain a balanced proactive/reactive relationship with your assigned accounts
• Enhance Impact's presence within client organizations by cultivating relationships and conducting strategic review sessions with senior decision-makers.
• Partner with our Sales organization to identify and capitalize on upsell and expansion opportunities 
• Dedicated duties include account monitoring, regular check-ins and relationship building
• Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise

What You bring:

• 5+ years Account Management or Customer Success experience, preferably B2B
• Bachelor's Degree (Business, Marketing or related field a plus), or equivalent experience
• Consistent track record of providing stellar support to customers
• Strong understanding of the digital marketing ecosystem
• Proficient in leveraging technology solutions, with a focus on SaaS and marketing tools
• A healthy dose of initiative and the ability to remain flexible
• Detail-oriented and able to efficiently prioritize tasks
• Critical thinker and inventive problem-solver
• Proven track record of quality verbal and written communication skills 
• Customer-focused, commercially minded, service-oriented
• Enthusiastic teammate
• Great conflict resolution skills
• Excellent time management skills

Nice to have:

•  Affiliate & Partnerships Industry Fundamentals Certification by PXA

Salary Range:  $110,000 - $135,000 per year, plus an additional 25% Variable Commission Plan ($27,500-$33,750)  and generous stock (RSU) award.

  *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Strong extended health benefits: Health & Prescription coverage, vision and dental care, virtual health care, out-of-country medical coverage
• Insurance coverage (life, short-term disability, long-term disability, and more)
• Health Care Spending Account
• Two different Employee Assistance Programs
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks of fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

*We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Our Company:

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.

Your Role at impact.com:

The Onboarding Manager is responsible for managing the end-to-end onboarding experience for new & existing customers. This role ensures clients successfully launch their programs by guiding them through the kickoff, integration, and ramp phases while ensuring efficient delivery aligned with scalable onboarding processes.

The focus is not only launching programs but also on enabling customers to reach initial value quickly and efficiently.

What You'll Do:

• Manage the onboarding lifecycle from kickoff to activation.
• Guide customers through platform setup, integrations, and program configuration.
• Deliver onboarding sessions and training to clients.
• Ensure customers follow best practices for successful program setup.
• Identify and resolve common onboarding challenges.
• Maintain project timelines and ensure milestone completion.
• Collaborate with internal teams, including Integration Engineering, Sales, and Customer Success.
• Leverage onboarding playbooks, templates, and scalable resources.
• Track onboarding progress and communicate status to stakeholders.

Success Metrics

• Time to value
• Customer onboarding satisfaction
• Successful completion of onboarding milestones
• Platform adoption during onboarding

What You Bring:

• Strong project management and organizational skills
• Ability to communicate technical concepts to non-technical audiences
• Client-facing experience in onboarding, implementation, or customer success
• Ability to manage multiple onboarding projects simultaneously

Typical Experience

• ~2+ years experience in customer-facing roles
• Experience in client onboarding, affiliate/influencer management, or customer success is preferred

Salary range: $70,000.00 - $80,000 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Continued access to  Affiliate & Partnerships Industry Fundamentals Certification by PXA
• Parental Leave
• Technology Stipend 
• Office only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled. 
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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About impact.com
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.

Your Role at impact.com:

We are seeking a Sales Incentive Compensation Manager to join the Revenue Operations organization and lead the design and optimization of sales compensation programs. This role is responsible for developing compensation plans that align seller behavior with company objectives, evaluating plan effectiveness through data and analytics, and managing compensation policy interpretation and exception handling.

This is not a payroll or commission-calculation role. Instead, the position focuses on compensation strategy, performance analysis, stakeholder alignment, and adjudication of complex compensation scenarios.

The ideal candidate combines analytical rigor, business acumen, and cross-functional collaboration skills to ensure compensation programs are equitable, scalable, motivating, and aligned with revenue goals.

What You'll Do:

Compensation Plan and Quota Design

• Design and maintain sales incentive compensation plans across sales, customer success, channel, and other go-to-market functions.
• Partner with Revenue Operations, FP&A, HR, Finance Incentive Compensation and GTM Leadership to translate business priorities into effective compensation structures.
• Define measures, accelerators, thresholds, and payout mechanics aligned to company objectives.
• Document compensation plans, policies, and governance processes to ensure clarity and consistency.
• Ensure plan mechanics are supportable with available systems, data, and processes.
• Analyze and recommend quotas.
• Assign quotas to new hires while tracking total effective capacity.
• Support annual compensation planning cycles and in-year plan adjustments.

Compensation Analytics & Optimization

• Analyze plan performance and seller behavior to determine whether compensation programs are driving intended outcomes.
• Develop reporting and dashboards to measure plan effectiveness, attainment distributions, cost of sales, and incentive ROI.
• Identify compensation trends, risks, unintended consequences, and opportunities for optimization.
• Conduct modeling and scenario analysis to support compensation strategy decisions.
• Provide recommendations to leadership based on data-driven insights.
• Serve as the primary Revenue Operations point of contact in the resolution of complex compensation disputes, exceptions, and ambiguous scenarios in partnership with leadership in RevOps, Sales, CS, Finance Incentive Compensation, FP&A, and HR.

Cross-Functional Partnership

• Collaborate closely with Incentive Compensation, Sales Operations, Finance, HR, Legal, and Business Systems teams.
• Partner with RevOps, GTM functions, Finance Incentive Compensation, and Payroll teams to ensure compensation plans can be operationalized effectively.
• Support communication and enablement efforts related to compensation plans and policy changes.
• Participate in strategic initiatives involving territory design, quota planning, GTM restructuring, and organizational scaling.

What You Bring:

• 5+ years of experience in Sales Incentive Compensation
• Experience designing and administering incentive compensation plans for complex B2B SaaS organizations
• Strong analytical and modeling skills with proficiency in spreadsheets and reporting tools.
• Ability to interpret complex business scenarios and apply compensation policies consistently.
• Experience partnering cross-functionally with Sales, Finance, HR, and executive leadership.
• Strong written and verbal communication skills.
• High attention to detail and strong organizational skills.
• Experience in SaaS, technology, or high-growth environments.
• Familiarity with compensation management platforms such as Performio, Xactly, CaptivateIQ, Varicent, or similar tools.
• Experience with BI and analytics tools.
• Understanding of quota planning, territory management, and broader GTM operations processes.

Success Metrics

• Compensation plans effectively drive desired business outcomes and seller behaviors.
• Reduction in compensation disputes and exception escalations.
• Improved transparency and trust in compensation programs.
• Timely and accurate plan rollout and documentation.
• Actionable insights delivered through compensation analytics and reporting.
• Strong partnership and alignment across Revenue Operations, Finance, HR, and GTM leadership.

Salary Range: $110,000.00 - $130,000.00 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI_NewYork_NewYork

#LI_SantaBarbara

About impact.com
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.

Your Role at impact.com:

We’re hiring a Community & Partner Engagement Manager to build and operate our global community engagement system across brands, affiliates, and creators, while supporting the activation and engagement of our affiliate and referral partners.

This role sits within the Performance Partnerships & Community Marketing team and is responsible for driving meaningful engagement across external communities, supporting affiliate partner activation, and building the systems that ensure community and partner signals are captured, structured, and routed to the right internal teams.

You will act as a key connector between impact.com, its customers, and its partners—helping surface insights, foster advocacy, and ensure feedback from both communities and partners translates into action across Marketing, Product, Customer Success, and Performance teams.

This role will own and grow a global community and partner ecosystem—driving engagement, supporting affiliate activation, and turning external signals into actionable insights that support growth across Marketing, Product, and Customer Success.

What You'll Do:

Community engagement & operations

• Own day-to-day engagement across external community platforms (e.g. Reddit, Discord, Slack groups, review sites)
• Actively participate in conversations to maintain brand presence, respond to questions, and support discussions
• Build and manage workflows to triage, categorize, and route community feedback and signals to the appropriate internal teams
• Maintain a structured system for capturing and organizing inbound community input across channels
• Leverage lightweight automation and AI tools where appropriate to improve efficiency in tagging, monitoring, and routing

Affiliate & partner engagement support

• Support the affiliate and referral program in close partnership with the Performance Marketing Manager
• Lead discovery, onboarding and activation of new affiliate and partner accounts, ensuring proper setup and early engagement
• Provide ongoing partner support, including troubleshooting, asset enablement, and program guidance
• Support ongoing engagement of active partners through updates, campaign communications, and reactivation efforts
• Ensure affiliates are correctly set up within tracking, reporting, and program systems

Advocacy & reputation

• Identify and activate high-value community members and customer champions into our advocate programs
• Support PR and Marketing in surfacing external recognition, awards, and storytelling opportunities

Voice of community & partners

• Monitor and synthesize feedback, sentiment, and conversations across community and partner channels
• Identify recurring themes, product feedback, and engagement trends
• Translate unstructured signals into structured insights for Product, Marketing, and Customer Success teams
• Ensure feedback loops are closed so community members and partners see their input acknowledged

Measurement & optimization

• Track and report on core metrics across community and partner engagement, including participation, sentiment, activation, and partner activity
• Provide regular reporting on program performance and key trends
• Continuously improve workflows, tagging systems, and triage processes to increase efficiency and scalability

What this role owns:

• Community strategy and execution 
• Community engagement across multiple external platforms
• Identification and activation of brand champions into advocate programs
• Affiliate partner recruitment, onboarding and engagement

Collaborates Internally with:

• Customer Marketing
• Marketing Programs
• Customer Success
• Product / Product Marketing
• Customer Sales / Sales Enablement
• PXA team

Collaborates Externally with:

• Customers
• Partners
  

What You Bring:

• 3–5+ years of experience in community management, partnerships, affiliate marketing, or marketing roles within SaaS or B2B environments
• Proven experience building or actively managing online communities and driving consistent engagement (e.g. Reddit, Discord, Slack, forums, or similar external channels
• Hands-on experience supporting affiliate, referral, ambassador, or creator programs, including onboarding, partner activation, and ongoing engagement
• Strong ability to manage external relationships at scale across customers, partners, creators, and affiliates
• Experience working within structured programs that require coordination, tracking, and operational discipline (e.g. partner programs, lifecycle programs, or growth initiatives)
• Strong written and verbal communication skills with the ability to engage a range of audiences, from individual contributors to senior marketing leaders
• Highly organized, proactive, and comfortable managing multiple workflows across community engagement and partner support simultaneously
• Familiarity with customer advocacy, voice-of-customer programs, or feedback loops that inform product and marketing decisions
• Passion for partnerships, customer-led growth, and building systems that connect engagement to business outcomes

Key Knowledge Required

• Familiarity with external community platforms and channels (e.g. Reddit, Discord, Slack communities, forums, review sites) and how engagement is driven within them
• Understanding of affiliate, referral, creator, or partner marketing programs, including how partners are onboarded, activated, and managed in performance-driven environments
• Knowledge of B2B SaaS customer lifecycles, retention drivers, and customer advocacy principles
• Understanding of community-led growth and customer marketing fundamentals, including how engagement translates into retention and expansion
• Awareness of moderation practices, governance models, and approaches to maintaining healthy external communities at scale
• Ability to interpret engagement and performance metrics across both community and partner programs (e.g. participation, activation, retention, sentiment, contribution)
• Understanding of customer feedback loops and voice-of-customer frameworks, and how insights are translated into product and marketing actions
• Familiarity with content and engagement strategies that support education, enablement, and peer-to-peer interaction
• Exposure to CRM or marketing tools (e.g. Salesforce, HubSpot) and/or affiliate or partner management platforms is a plus

Salary Range: $100,000 - $120,000 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant. 

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI_NewYork_NewYork

About impact.com
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

We are growing our sales organization to accommodate the increasing demand for our solution. We are looking for an experienced and dynamic sales person to join our North America team! You will have the opportunity to grow rapidly and gain exposure to new marketing technologies as we progress. As an Account Executive, SMB, you will be responsible for driving the sales process with prospective customers. Strong consultative and analytical skills are important for successful navigation from solution demo, the definition of the scope and final contract. Be the face and name of Impact to some of the most well-known brands worldwide.

What You'll Do:

• Sell the product to the appropriate accounts and manage towards hitting a pre-set revenue target
• Generate pipeline by proactively sourcing opportunities within the designated territory
• Prepare & deliver world-class demos and value-based presentations
• Answer prospects’ questions about product value, uses, integrations, and implementation
• Pro-actively drive the process with a prospective client from initial prospecting to a signed contract and internal handoff
• Drive active engagement by all internal and external stakeholders necessary to close a deal
• Update SFDC daily with all relevant details needed to reflect business reality

What You Bring:

• Bachelors Degree or equivalent experience
• Ideally 2+ years of closing experience, within SaaS
• Must be a true hunter!
• Must be willing to work out of the NYC or Santa Barbara office 3x a week, at the minimum
• Independent person with the desire to excel in a competitive and highly rewarding industry
• Strong communication, effective problem-solving, networking and presentation skills
• Proven track record of building territories and addressing client needs
• MUST HAVE knowledge of MEDDPICC or similar sales methodology
• Experience handling objections at multiple levels of enterprise organizations

Salary Range: $150-$190K OTE potential total on target earnings (base + commission), per year, plus eligibility to receive Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

Impact.com is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

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#LI-RL1 #LI-AG1

About impact.com
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

The Vice President of Global Pre-Sales will be responsible for building, leading, and scaling a world-class, outcome-driven Pre-Sales organization as a strategic extension of Sales, Product Marketing, Customer Success, and Go-To-Market (GTM). This high-impact, hands-on executive leadership role drives bookings, influences deal strategy, and ensures that every customer interaction is credible, efficient, and deeply value-focused. The VP will position the team not merely as demo experts, but as strategic advisors and business value consultants across global segments (SMB, Mid-Market, and Enterprise).

What you'll do:

Leadership & Organizational Strategy

• Define and execute the global Pre-Sales vision and strategy, ensuring tight alignment with overall revenue and GTM goals.
• Own and lead the worldwide organization, including Solutions Architects, Solutions Consultants, Sales Engineers, and the Business Value/Value Engineering team.
• Build, develop, and scale a high-performing global team, establishing clear roles, career paths, and continuous enablement programs.
• Foster a customer-first, consultative, and accountable culture that prioritizes measurable business outcomes.

Revenue & Deal Execution

• Act as a strategic partner to Sales and Revenue Leadership, with shared accountability for driving bookings outcomes, accelerating sales cycles, and improving win rates.
• Serve as an executive sponsor and escalation point for strategic, complex, and enterprise opportunities.
• Oversee all aspects of the solutioning motion, including technical demonstrations, proof-of-concepts, solution design, and ROI storytelling.
• Develop clear Pre-Sales coverage models by segment and deal complexity to ensure scalable support for both new business and expansion motions.

Business Value & Value Engineering

• Establish and scale the Value Engineering function to articulate the quantifiable business value of adopting the platform.
• Drive best-in-class practices for building business cases, quantifying Return on Investment (ROI), Total Cost of Ownership (TCO), and creating frameworks that clearly translate technical capabilities into clear business outcomes.

Cross-Functional Alignment & Enablement

• Partner closely with Product Marketing to ensure strong product narratives, use-case alignment, and clear messaging for different buyer personas.
• Act as the "voice of the customer" to Product and Engineering, providing structured feedback to influence the roadmap and competitive positioning.
• Collaborate with Customer Success and Sales to ensure smooth handoffs from sale to implementation, adoption, and long-term value realization (pre- and post-sales 'pod' environments).
• Drive enablement across the GTM organization, improving how demos are run and ensuring sellers understand how to position value, not just features.

What You Bring:

Experience

• Proven leadership experience (8+ years) in Pre-Sales, Solution Consulting, or a similar GTM 
• role within a B2B SaaS environment.
• Minimum of 5-7 years in a senior leadership role overseeing global or multi-regional Pre-Sales teams.
• Demonstrated experience building, scaling, and mentoring high-performing teams.
• Strong track record of influencing and supporting multi-million-dollar enterprise sales cycles.
• Deep understanding of command of the message and the MEDDICC/MEDDPICC framework

Skills & Competencies

• Exceptional executive presence with the ability to influence C-level and VP-level stakeholders across customer and internal organizations.
• Deep understanding of value-based selling, business case development, and ROI articulation.
• Ability to operate effectively as both a strategist and a hands-on builder.
• Data-driven and operationally minded, with experience defining and tracking Pre-Sales KPIs (e.g., win rate, team utilization, sales cycle impact).
• Strong partnership mindset and proven ability to drive cross-functional alignment with Sales, Product, Marketing, and Customer Success.
• Comfort working in a lean, dynamic organization and the ability to scale thoughtfully while creating organizational leverage.

Salary Range: Salary in the range of $250,000 with a variable in the range of $125,000

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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About impact.com
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As a QA Analyst on the Contracts team, you will be responsible for understanding, testing and approving quality features through developing and executing comprehensive test plans. You will be working on experiences that help our customers achieve the best results on our platform. With impact.com’s large market position, your work will be used by hundreds of thousands, and seen by millions of people all over the world.

Participate in a global team where you can share and learn industry best practices, including technologies throughout the application stack.

What You'll Do:

• Dive into quality assurance checks during internal development, ensuring only top-notch code makes it to our QA team's test environments and then production.
• Collaborate with engineers and PMs to clarify requirements, identify edge cases, and ensure clear acceptance criteria.
• Craft structured test scenarios and scripts that reflect business and technical priorities, getting them approved by key stakeholders.
• Create and execute tests, meticulously recording your findings.
• Participate in bug triage and release readiness reviews, providing clear, actionable feedback to ensure confident deployments.
• Uncover, document, and track bugs with a keen eye for detail, working with developers to see them through to resolution.
• Prepare and maintain essential test plan documentation, including test cases, activity schedules, and progress reports.
• Collaborate closely with each line of business on test planning, execution, and results analysis.
• Take charge of your time, reporting, monitoring, risk management, issue resolution, quality assurance, and change management.
• Act as a quality champion, supporting fellow team members to elevate the team's testing practices.

What You Bring:

• 3+ years of professional experience in Quality Assurance: A proven track record of ensuring high-quality software delivery.
• Significant experience in a professional software development environment: Understanding of the software development lifecycle and how QA fits in.
• Expert skills in designing and executing comprehensive test plans and test cases: Ability to create thorough and effective testing strategies.
• Strong experience with testing methodologies and tools: Familiarity with various approaches to software testing and relevant applications.
• Hands-on experience with relational databases, particularly MySQL: Ability to query and understand data for testing purposes.
• Experience working independently on projects and collaborating with development teams: Demonstrated ability to manage your own work and contribute to a team.
• Proficiency with common version control systems like Git: Understanding of how code changes are managed.
• A full understanding of the Software Development Life Cycle (SDLC): Ability to discern and negotiate requirements with product leaders.
• A drive to learn and share new things: Eagerness to stay updated with industry best practices and contribute to team knowledge.
• The ability to quickly learn new systems and domains: Adaptability to new technologies and business areas.

Salary Range: $85,000 - $110,000 USD per year plus additional 5% variable annual bonus contingent on Company performance and eligible to receive Restricted Stock Unit (RSU) grant. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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